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Solutions Engineer

Labelbox logo

Location
United States
Base Salary
130k-150k USD
Labelbox

Job Description

Labelbox is the leading data-centric AI platform for building intelligent applications. Teams looking to capitalize on the latest advances in generative AI and LLMs use the Labelbox platform to inject these systems with the right degree of human supervision and automation. Whether they are building AI products by using LLMs that require human fine-tuning, or applying AI to reduce the time associated with manually-intensive tasks like data labeling or finding business insights, Labelbox enables teams to do so effectively and quickly.

Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of leading AI teams. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google's AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins.

Your Day to Day

  • Build trust and establish relationships with the customer teams, helping them realize value with Labelbox
  • Improve customer's experience by using your technical expertise to share best practices, lead technical discussion, discover use cases, deliver product demos and Proof of Concepts to demonstrate the tangible value of Labelbox
  • Become the voice of the customer with our Product teams to guide them through key market trends, customer requests and provide input to the roadmap
  • Become an expert in Labelbox, and related partner products, as customers will seek your advice and expertise
  • Participate in key marketing initiatives and thought leadership pieces to increase Labelbox eminence and influence the AI market

About You

  • 4+ years of experience in customer facing technical role
  • Proficiency in Python
  • Experience with AI model training (eg. Hugging Face), data warehouses, APIs
  • Experience using Cloud Infrastructure with GCP, AWS, or Azure
  • Understanding of the language and technical stacks of ML/infra engineers and data scientists
  • As the technical stacks evolve continuously, being curious and a life-long learner is a requirement
  • Strong presentation and communication skills, both verbal and written
  • Entrepreneurial and problem-solving mindset, experience managing customer challenges and seeing them through resolution
  • Technical Bachelor's degree (Computer Science, Engineering, Mathematics)

Labelbox strives to ensure pay parity across the organization and discuss compensation transparently.Theexpected annual base salary range for United States-based candidatesis $130,000 - $150,000 + commission. This range is not inclusive of any potential equity packages or additional benefits. Exact compensation varies based on a variety of factors, including skills and competencies, experience, and geographical location.

Excel in a Hub-centric Remote Model.

We’re committed to excellence and understand the importance of bringing our talented people together. While we continue to embrace remote work, we’ve transitioned to a Hub-Centric Remote Model with a focus on nurturing collaboration and connection within our dedicated hubs in the San Francisco Bay Area, New York City Metropolitan Area, Miami-Fort Lauderdale Area, and Warsaw, Poland. We encourage asynchronous communication, autonomy, and ownership of your tasks, with the added convenience of hub-based gatherings.

Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox’s Job Applicant Privacy notice.

Any emails from Labelbox team members will originate from a @labelbox.com email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications. If you are uncertain about the legitimacy of any communication you have received, please do not hesitate to reach out to us at [email protected] for clarification and verification.

Advice from our career coach

A successful applicant for this role at Labelbox should have a strong technical background, excellent communication skills, and a customer-centric mindset. To stand out as an applicant, highlight your experience in customer-facing technical roles, proficiency in Python, and familiarity with AI model training and cloud infrastructure. Additionally, emphasize your ability to build relationships with customers, share best practices, and guide product development based on customer feedback. Here are some specific tips to help you standout:

  • Showcase your experience in customer-facing technical roles and how you have helped customers realize value.
  • Demonstrate your proficiency in Python and experience with AI model training and cloud infrastructure.
  • Highlight your strong presentation and communication skills, as well as your problem-solving mindset.
  • Emphasize your ability to understand and communicate technical concepts to both technical and non-technical audiences.
  • Show that you are a lifelong learner and can adapt to evolving technical stacks and market trends.
  • Discuss any experience you have had in guiding product development based on customer feedback and market trends.
  • Make sure to mention any relevant technical degree or certifications you may have.

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About the job

Apr 17, 2024

Full-time

130k-150k USD

  1. US United States
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