Solutions Engineer

Work at UserGems: Solutions Engineer

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Solutions Engineer

Location: Remote US Apply now

UserGems is the AI command center for go-to-market teams (think of it as an AI brain for sales and marketing). Powered by best-in-class contact data, its AI agents (Gem-E) automatically surface high-intent buyers, prioritize them, deploy personalized outbound, create ad audiences, and ABM to drive more pipeline.

UserGems has generated $4 Billion in pipeline and over $950 Million in revenue for hundreds of start-ups and public companies. Companies like Mimecast, UserTesting, SAP LeanIX see more than 15X ROI in closed-won revenue from UserGems.

We are looking for a Solutions Engineer to own the technical win in every deal. This is a founding role - you’ll be the first dedicated SE and have an outsized impact on how we sell and win. 

You’ll run end-to-end proof of concepts, build data-driven use cases that prove ROI in our prospects’ own numbers, and maintain a world-class demo environment. 

This is a high-impact, high-visibility role for someone who is equal parts strategist, analyst, and technical advisor - and wants to be directly rewarded when we win.

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As a Solutions Engineer:

You will own the entire POC process—scoping, configuring, executing, and closing technical evaluations that win the deal

You will build and maintain our demo environment with real-world data scenarios, coordinating tightly with Product on feature gaps, technical issues, and roadmap needs

You’ll analyze prospect data to create custom use cases and proof-of-value stories that quantify the revenue impact of UserGems—in their own numbers

You’ll partner with AEs on deal strategy, serving as the technical voice in every sales cycle and helping shape discovery, qualify technical fit, and build business cases that get deals over the line

You’ll deliver tailored demos and technical presentations to audiences from RevOps managers to CROs, translating our AI agents, scoring models, and signal intelligence into language that resonates with each stakeholder

You’ll be the voice of the field to Product—surfacing feature requests, technical blockers, and competitive intel that shapes our roadmap

You’ll create scalable technical content: demo scripts, competitive battlecards, integration guides, and POC playbooks that make the whole team better

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How you’ll ramp:

…within your first week…

You’ll get deep into the product, our demo environment, and the sales process end-to-end

You’ll shadow AE calls and active POCs to see how deals move

You’ll meet with Product and Engineering to understand the technical architecture and integration points

…day 30…

You’ll run your first demos and POC kickoffs independently

You’ll own the demo environment and have a plan for keeping it sharp

You’re fluent in the product, our competition, and the most common technical objections

…day 60…

You’ll be actively managing multiple POCs in parallel across the pipeline

You’ll deliver your first custom data analysis and proof-of-value for a live deal

You’ll start building the technical content library—battlecards, demo scripts, POC playbooks

…day 90…

You’ll be an integral part of every deal strategy conversation, trusted by AEs to lead the technical win

You’ll provide ongoing feedback to Product based on what you’re hearing in the field

You’ll recommend ways to improve our POC process and demo experience based on what’s working and what isn’t

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What you’ve accomplished so far:

At least 3–5 years in a pre-sales, solutions engineering, solutions consulting, or adjacent technical role (technical customer success, sales/marketing operations, or implementation consulting all count)

You have deep working knowledge of the B2B SaaS revenue tech stack—CRM (Salesforce, HubSpot), marketing automation, and sales engagement platforms

Experience owning POCs or technical evaluations end-to-end—you’ve run them, not just participated in them

You’re analytical—comfortable working with data, building business cases, and telling a story with numbers

You can translate complex technical capabilities into business outcomes for both a RevOps analyst and a CRO in the same room

Selling into or supporting sales to sales, marketing, or RevOps leaders is a plus

You’ve demonstrated low-ego collaboration—partnering with sellers without worrying about who gets credit

You are comfortable leading “business value” and “ROI” conversations backed by real data

SQL or data querying skills are a plus

Familiarity with APIs, webhooks, and integration architectures is a plus

Experience in the sales intelligence, ABM, or revenue tech space is a plus

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Why you should join:

You’ll be part of a fast-growing startup as it scales from 60 to 100 e