Company Description
AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!
Job Description
What’s a normal working day like? You will:
- Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
- Guide our customers to make the right order decisions and clarify the status on orders
- NOT do outbound. We only work with inbound services.
- We have a well-built process and well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.
Who are you?
- Your Spanich is at level В2-C1
- You enjoy being a skilful communicator with people and teams - both spoken and written
- You are a trusted team player and want customers to be satisfied
- Someone with experience in customer service and/or sales is a plus
- You live in Kazakhstan and look to stay long-term.
What do we offer?
- Full time (40h a week)
- Monday-Saturday 11:00 - 23:30 (8h rotational shift)
- 2 days a week days off
- Work remotely
- Fast growing international company with stable employment
- Annual vacation of 24 days and 1 additional day off on your birthday
- Monthly Allowance for cover the costs of medical insurance expenses
- Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
- Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
- Free English and German language classes
- Referral Program with attractive incentives
Join us today and let’s create a success story together!
Kazakhstan
