Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
As Sr. Director, eCommerce Operations, you will be responsible for developing and managing the cross-functional execution of Smartsheet’s digital / eCommerce go-to-market strategy and customer digital purchase experience. You will lead a cross-functional team of Revenue Operations, Finance Operations, Enterprise IT, and Product leaders in defining, prioritizing, and delivering on investments in the digital self-service sales channel. You will bring thought leadership and deep expertise in scalable digital product trial and purchase experiences for B2B SaaS companies, and the integration of eCommerce experiences into traditional sales-assisted processes to increase customer satisfaction and sales productivity.
You will report to the Senior Director, GTM Operations. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered.
You Will:
- Serve as the go-to-market operations leader for Smartsheet’s eCommerce / self-service channel, connecting the customer experience and salesperson experience with technologies to enable best-in-class customer self-service experiences and the seamless integration of self-service experiences into sales-assisted buying processes
- Lead a cross-functional team of Product, Revenue Operations, Finance, and IT leaders through the prioritization and execution of Smartsheet’s self-service and digital capabilities roadmap
- Develop a vision for optimizing go-to-market efficiency through the integration of customer self-service capabilities with traditional sales-supported quote-to-cash systems and processes
- Leverage deep experience with business-to-business e-Commerce implementations to inform key technology and architecture decisions
- Establish Smartsheet as a leader in self-service eCommerce experience
- Leverage strong business and technical acumen to translate complex business requirements into technical requirements, present recommendations to leadership, and report on status of key projects
- Lead a cross-functional team of experienced revenue and technical operations professionals
- All other duties as assigned
You Have:
- 12+ years of experience in systems architecture design, enterprise application product management, and technical program management in the B2B software industry, including experience managing teams
- Experience integrating sales-led quote-to-cash capabilities with e-Commerce platform capabilities
- Ability to perform data analysis as required to understand customer behavior, identify process or system issues, and report on the status of key digital sales channel initiatives
Perks & Benefits:
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- Stock - Restricted Stock Units (RSUs) for eligible roles
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer.California & New York: $210,600 - $271,350 | All other US states: $195,000 - $251,250.
Get to Know Us
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
United States
