Overview
Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits.
This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians.
Responsibilities
Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
Manage endpoint provisioning, configuration, deployment, and lifecycle management.
Assist with endpoint security, device compliance, software deployments, and policy management.
Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.
Document technical solutions, standard operating procedures, and best practices. Min
Max
Qualifications
5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
Experience supporting enterprise Microsoft Windows environments.
Strong knowledge of: - Microsoft 365 (O365)
Active Directory
Microsoft Intune
Windows Autopilot
Endpoint Management
Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
Excellent customer service, communication, and interpersonal skills.
Experience mentoring or supporting junior technicians and acting as an escalation resource.
Ability to work independently in a remote environment while supporting Central Time business hours.
Connection is an IT solutions company that guides the connection between people and technology by helping customers find the right combination of tech hardware, software, cloud solutions, and support services. They serve as 'the IT Department's IT Department,' assisting customers with various needs including warehouse inventory management, workforce equipping, and data security. The company operates through divisions including Business Solutions Group and Technical Staffing, and partners with major technology vendors like Cisco. Connection differentiates itself through its diverse team culture, innovation-focused approach, and commitment to delivering tailored technology solutions.
