Sr Product Technology Consultant

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

Product and Tech Consultant with deep product knowledge who engages operational and technical staff (including leadership) within the accounts they service. As part of the Commercial & Services team, PTCs have the technical, functional, and inter-personal skills to support customer engagement from initiation to execution for technical account management.

This individual is consistently aware of changes to existing customer’s operational structure and impact on technology requirements. Identifies opportunities to augment customer’s workflow with integration of Sabre products/services including preferred partners into customer’s tech environment to unlock more value for the customer and Sabre. Persuades the customer to adopt relevant Sabre Products and relevant APIs that can unlock value for Customer and Sabre. Consistently and meticulously manages the product footprint, API scans and utilization of Sabre Solutions.

Directly manages the Partner Markets (focus on Vietnam). Working closely with APAC Partner Manager and respective JV team members. This incl initiating Sales Enablement Program, knowledge enrichment, communicating product update & necessary guidance to ensure Partner Market is having up-to-date information on all Sabre solutions. Additionally, to work on collecting feedback from the market (either from the Partner Market or customer directly). And also to assist on issues escalation or working on the issue resolution. Objective is to promote growth in solution footprint in the respective markets. It may involve a direct customer engagement such as solution demo, product implementation, product update & end-to-end product discovery session.

Responsibilities / Job Description

Customer Business Landscape Assessment

• Understand and documents the customers current state with focus on the business pain points. (technical and operational)

• Creates a solution architecture document as to how Sabre products / partner offering can address the agencies pain points.

• Demonstrates/ Quantifies the value of the solution

IT Assessment & Sales Pitch

• Leads technical and operational aspects of engagements

• Performs prospect’s technical needs evaluation

• Constructs a Solution set composed of Sabre and technology partner products/services

• Ensures that proposed Sabre solution set is the optimal for the customer to achieve their business objectives.

Building Business Case

• Creates business case for Sabre to invest in products and third-party integrations necessary

Technology partner network development

• Proactively identifies and builds working relationship with technology partners

Customer relationship

• Be the voice of the customer to Sabre Product/Marketing team by articulating ongoing solutions / investment requirements and associated business case

• Maintains a very close working relationship with customer’s key stakeholders

• Seeks and obtains information about Customers’ technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, revenue diversification, etc

• Proactively introduces Sabre products/solutions including Sabre APIs to optimize workflow, drive efficiency and further stickiness

• Prepare and conduct regular customer reviews

• Promote awareness and encourage adoption of new released functionalities and related benefit to customers’ business

• Review product adoption and opportunities to optimise usage

• Manages customer perception by focusing the customer success and benefits of adopting Sabre technology

Duty of care

• Manage customer’s Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders.

• Proactively shares updates with key stakeholders and drive implementation/ adoption to mitigate adverse operational impact

• Facilitate customer’s escalation path to promote visibility and subsequent resolution of customer’s operational challenge

Qualifications and Education Requirements:

• Proven experience in travel industry, including E2E workflow & common operations knowledge

• Experience with customer implementations is a plus

• Ability to connect with a variety of audiences at all levels within and outside the organization

• Strong verbal communication and listening skills internal and external

• Basic understanding of APIs and its applications.

• Experienced in customers presentation/ demos to upsell solutions

• Strong analytical skills and negotiation skills

• Excellent written and verbal communication skills

• Have proven knowledge of Excel, Word, PowerPoint

• Bachelor's degree or equivalent. Master's degree preferred

• Minimum 8 years of travel industry experience

Important:

Disclaimer: The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.