Job Description Summary
Creates measurable business and customer value by defining and designing product, system, and service experiences grounded in human behavior, data, and business strategy. This role operates as a Design Strategist, shaping what problems to solve and why, while guiding solution direction across cross-functional teams.
Leverages modern UX practices, including AI-assisted research, design generation, and insight synthesis, to accelerate decision-making and improve outcomes. Drives alignment between user needs, business objectives, and technical feasibility in complex, system-level environments.
Impacts the organization’s ability to deliver high-quality, outcome-driven products with speed and precision. Operates with moderate autonomy and requires strong judgment in ambiguous and high-stakes contexts.Job Description
Roles and Responsibilities:
Design Strategy & Problem Framing
Define and frame high-value customer and business problems using qualitative and quantitative research, analytics, and stakeholder input.
Lead discovery efforts to uncover unmet needs, operational inefficiencies, and opportunity areas within complex systems (e.g., enterprise, industrial, or regulated environments).
Translate insights into clear problem statements, success metrics, and outcome hypotheses. AI-Enabled UX Practice
Leverage AI tools (e.g., generative AI, research synthesis tools, design copilots) to:- Accelerate user research analysis and insight generation
Generate and iterate on early design concepts
Improve productivity and reduce manual effort
Guide responsible use of AI in UX workflows, ensuring outputs meet quality, safety, and usability standards.
Continuously evaluate emerging AI-driven UX trends and integrate them into team practices. Experience & System Design
Define experience strategies and interaction models that align with product vision and system constraints.
Design scalable, cohesive solutions across complex, multi-product ecosystems.
Ensure designs meet usability, accessibility (WCAG), and industry standards (e.g., ISO 9241, ISO/IEC 25010) where applicable.
Contribute to and evolve design systems, patterns, and governance frameworks. Outcome-Driven Product Development
Partner with Product Management and Engineering to shift from output-focused delivery to outcome-driven decision-making.
Define and track UX success metrics (e.g., usability scores, adoption, task success, efficiency).
Apply experimentation and validation techniques (e.g., usability testing, A/B testing, concept validation, UX measurement frameworks).
Ensure solutions are validated before and after development through continuous feedback loops. Cross-Functional Leadership
Influence product and engineering strategy through evidence-based recommendations.
Facilitate alignment across UX, Product, and Engineering on priorities, trade-offs, and solution direction.
Communicate complex concepts clearly to diverse audiences, including executives and technical stakeholders.
Mentor and guide other designers in strategic thinking, research, and AI-enabled workflows. Decision-Making & Execution
Use high levels of judgment to navigate ambiguity, assess risks, and make decisions with incomplete information.
Synthesize inputs from multiple sources (research, analytics, stakeholder insights, domain expertise) to inform direction.
Lead initiatives or projects with moderate complexity, ensuring alignment to business and customer outcomes.
Required Qualifications:
Desired Characteristics:
Strategic & Analytical Thinking
Strong ability to frame problems, define strategy, and connect UX efforts to business outcomes
Experience using data, analytics, and research insights to inform decisions AI & Modern UX Practice
Familiarity with AI-assisted design and research tools and their application in UX workflows
Understanding of human-AI interaction principles and ethical considerations Leadership & Influence
Strong communication and storytelling skills, with the ability to influence across functions
Proven ability to lead programs, shape product direction, and drive alignment Execution Excellence
Demonstrated ability to design and deliver complex, system-level solutions
Experience with design systems, UX measurement, and continuous validation practices Collaboration & Adaptability
Strong interpersonal skills with the ability to work across disciplines and organizational levels
Ability to navigate ambiguity and drive clarity in evolving environments Additional Information
Relocation Assistance Provided: No
