At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
As the Store Manager, you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers opportunity to grow and collaborate with industry leading teammates and partners.
What You'll Do
Deliver outstanding service to our consumers using our C.H.A.R.M service model
Leads the store team in surpassing performance metrics including sales, consumer service and charms
Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
Lead visual presentation, product flow, replenishment, and operational standards throughout the store
Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures
What You'll Bring to the Table
Minimum 18+ years old
Possess at least A Level / SSCE/ Diploma / Advanced Diploma or above preferred
Minimum 5 years of total retail experience; preferably with previous Store Manager experience.
Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
Professional working proficiency in English, proficiency of other language(s) will be an advantage
Proven communication skills (written and verbal) to successfully connect with store team, operations managers, District Managers & corporate partners
Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system
Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
Desire to succeed in a high growth, fast-paced retail environment
The work environment and physical demands described here are representative of but not limited to those that an employee will encounter while performing the essential functions of this job.
Ability to climb and descend ladders carrying merchandise daily
Ability to lift 15kg or more with assistance daily
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. This posting is for an existing vacany and we accept applications on an ongoing basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Store Manager
The posted pay range reflects geographic market conditions and may vary by location. Compensation will always meet or exceed applicable local minimum wage requirements.
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, and many other additional voluntary benefits. This organization participates in E-Verify
Job Category: Retail
Crocs, Inc. is a footwear company known for manufacturing and selling Crocs shoes and related products. The company operates through a global network of retail stores, headquarters, and distribution centers, serving consumers worldwide. Crocs emphasizes an inclusive, innovative workplace culture where employees are encouraged to break molds and create better solutions. The company is focused on delivering exceptional consumer experiences through its retail operations and maintaining high standards in customer service, visual presentation, and operational excellence.
