Location: Remote (USA) Candidates must reside in: CA, WA, ID, OR, NV, AR, NM, KS, MO, OK, TX, PA, ME, NJ, NY, VT, CT, RI, MA, or NH
Employment Type: Full-Time Department: Sales Experience Level: Experienced
PaceMate is seeking a Strategic Account Executive responsible for owning the strategic, executive-level, and commercial partnership with high-value electrophysiology (EP), cardiology, and heart failure practices across enterprise hospital systems and IDNs. This role ensures PaceMate delivers measurable clinical, operational, and business value while driving long-term account growth, retention, and expansion.
The Strategic Account Executive operates above day-to-day operational support, focusing on executive alignment, strategic planning, escalation management, renewals, and upsell opportunities. This role leads Quarterly Business Reviews, partners cross-functionally to resolve high-impact issues, and drives growth through upselling and strategic expansion.
Serve as the strategic and executive point of contact for accounts in assigned geography
Build and maintain trusted relationships with executive, clinical, and operational leadership
Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes
Gain deep understanding of customer clinical strategy, operational priorities, and business objectives
Translate operational performance into executive-level insights and ROI
Lead and present Quarterly and Annual Business Reviews
Identify, position, and close upsell and expansion opportunities
Serve as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes
Serve as lead point of contact for all Key Accounts while building and nurturing trusted, long-lasting relationships
Develop tactics that deliver the most appropriate products or services
Use communication skills to present to and influence key stakeholders
Provide clients with product information, demonstrations, analytics, etc.
Create key opinion leaders and reference sites within each current Key Account customer and region
Maintain and grow business in contracted groups
Manage expenses within budget
Re-sign current customers on longer-term agreements and contract renewals
Active involvement in weekly and quarterly sales planning process
Own strategic health, retention, and growth of assigned enterprise accounts
Maintain multi-year account plans aligned to customer goals and PaceMate strategy
Lead Quarterly and Annual Business Reviews
Align PaceMate solutions to executive priorities and enterprise initiatives
Drive enterprise-wide standardization
Drive expansion through additional clinics, service lines, or offerings
Support pricing changes and contract renewals
Identify and develop add-on services opportunities
Lead escalations when operational issues rise to executive or strategic impact
Partner with internal teams to drive resolution and recovery plans
Physician relationships
KOL identification and development
Reference site and references nurturing
Serve as Executive Sponsor
Attend onboardings and workflow design meetings
Set ongoing business development expectations
Core Competencies, Skills and Experience Requirements:
3-5 years of experience in complex healthcare account management or healthcare enterprise SaaS
3-5 years of team management in healthcare
Proven experience owning post-sale revenue, renewals, and expansion
Strong executive presence with ability to engage physicians, administrators, and senior leaders
Experience working with hospital systems, IDNs, or large multi-site healthcare organizations
Excellent communication and interpersonal skills
Computer literate with Excel, Word, Adobe, PowerPoint
Sales Management experience
CRM/Cardiology Account Management Experience Required; EP experience strongly preferred
Education:
Consistently remain in stationary position
Constantly operate computer or other office equipment
Frequently communicate with customers and employees
Must be able to exchange accurate information with ability to effectively utilize voice over internet protocol
Repetitive motions using fingers and forearms in data entry
Must reside within the geography of the assigned territory
Expected to travel 50-70% of the time
Must work from within the contiguous United States only
If working from or residing at a location other than l
