Dermsquared® is the leading education, information, and services platform for dermatology professionals to elevate patient care. We serve our community of HCPs by providing practical clinical and non-clinical content through digital and in-person connections. We provide our community with solutions to serve their patients through onsite and digital educational content based on the newest and best therapies and techniques from respected thought leaders in the field of dermatology as well as services to enhance their career trajectories. Our offerings have been proven to enhance clinician confidence, demonstrated by our exceptional audience and partner retention rates for our ecosystem. For more details on our clinician offerings and continuing medical education, please visit our portfolio companies on the hcesquared.com website. Our conferences can be viewed at www.dermsquared.org
WHY JOIN HCESQUARED®?
At HCEsquared®, our mission is simple: elevate patient outcomes by elevating the people who deliver care. When you join us, you become part of a team that blends healthcare expertise, educational excellence, and a shared commitment to making a measurable impact.
Meaningful WorkYour contributions directly strengthen the skills and performance of healthcare professionals. Your work ultimately improves patient lives.
Growth-Driven CultureWe develop our people through coaching, stretch assignments, and opportunities to lead. Your professional growth isn’t a perk, it’s a priority.
Values-Led TeamworkYou’ll collaborate with high-performing colleagues who care about integrity and continuous improvement.
Empowered InnovationWe encourage new ideas and give you the autonomy to innovate and improve processes.
Flexibility With AccountabilityRemote work creates the flexibility you need while maintaining the high expectations forperformance, communication, and ownership.
This role is best suited for individuals who thrive in a fast-paced, entrepreneurial environment and bring a proven track record of delivering results through strong partnership and influence.
Vision – the ability to zoom out, define what “good” looks like, and clearly communicate that direction across and beyond the organization.
Strategic problem solving – the ability to translate vision into action by breaking complex opportunities or challenges into simple, executable strategies.
Grounded Leadership – the ability to lead with confidence in direction while demonstrating humility in execution, taking ownership, seeking input, and adapting as new information emerges.
Accountability and collaboration – the ability to take ownership of outcomes while motivating others to work effectively across the organization and setting clear expectations.
Grit – the willingness and ability to overcome challenges, move beyond ideas, and consistently drive results.
Title: Strategic Accounts Solutions Director, Dermatology Reporting To: Chief Customer Officer (CCO) Location: Remote (U.S.) Applicants must be legally authorized to work in the United States. HCEsquared® does not sponsor or assume sponsorship of employment visas.
Dermsquared® is looking for a highly motivated and strategic-minded Accounts Solutions Director to join our team. This individual will be responsible for managing and growing relationships with key strategic accounts, ensuring the delivery of tailored solutions that meet client needs, and driving long-term business success. The role combines account management, business development, and deep understanding of client goals to drive value and satisfaction through customized solutions.
This position requires a strong blend of analytical skills, business acumen, and strategic thinking to deliver insights that optimize performance, improve customer satisfaction, and identify growth opportunities. The individual will work closely with cross-functional teams to ensure that key accounts are well supported.
Client Retention & Growth:- Drive revenue growth by identifying opportunities for upselling and cross-selling additional products or services to deliver sales targets. Ensure a high level of client satisfaction and engagement to retain accounts and foster long-term relationships
Collaborate with internal teams to develop and propose customized solutions that address client pain points, enhance operational efficiency, and drive growth
Project Management:- Lead and coordinate the delivery of solutions, ensuring projects are executed on time, within budget, and to the client's satisfaction
Strategic Planning & Account Management:- Partner with the Solutions team to develop and implement joint business plans to drive growth and retention for each client. Regularly review account performance, identify areas for improvement, and proactively address challenges
Collaborate with internal teams to develop and propose customized solutions that address client pain points, enhance operational efficiency, and drive growth
Client Retention & Growth:- Drive revenue growth by identifying opportunities for upselling and cross-selling additional products or services. Ensure a high level of client satisfaction and engagement to retain accounts and foster long-term relationships
Project Management:- Lead and coordinate the delivery of solutions, ensuring projects are executed on time, within budget, and to the client's satisfaction
Data Analysis & Reporting:- Lead the development and execution of data analysis and reporting strategies for strategic accounts
Create and maintain dashboards, performance reports, and actionable insights to measure the effectiveness of initiatives
Conduct deep-dive analyses on customer behavior, trends, and performance to guide strategic recommendations and inform joint business plans
Customer Insights:- Analyze customer data to identify opportunities for revenue growth, retention, and improved satisfaction for strategic accounts
Provide insights into customer segmentation and solution engagement by clinicians to help tailor recommendations
Monitor industry trends, competitor activities, and customer feedback to adjust strategies
REQUIREMENTS & SKILLS
Bachelor’s degree
10+ years of experience in key account management, preferably with a focus on strategic or enterprise accounts
Previous sales experience
Excellent communication and presentation skills
Proven ability to lead beyond direct reporting lines
Strong problem-solving skills with a focus on business impact
Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously
Familiarity with strategic account management processes and methodologies
Experience with CRM systems (e.g., Salesforce)
Proficient with Microsoft Word, PowerPoint, Excel, and Outlook
Able to travel up to 20% SALARY & BENEFITS
This is an opportunity to do meaningful work, grow your impact, and continue developing your expertise within a high-performing, mission-driven organization.
Salary is commensurate with experience and qualifications. HCEsquared® offers a comprehensive benefits package designed to support the health, flexibility, and professional growth of our team, including:
Fully remote work environment with a flexible time off policy
Dedicated professional development support, including reimbursement for approved learning and development activities.
Comprehensive wellness benefits, including medical, vision, and dental coverage, with a significant portion of premiums subsidized for employees and eligible dependents, as well as access to HSA, FSA, and Dependent Care FSA plans
Employer-paid life insurance, short-term disability, and long-term disability coverage
401(k) retirement plan with company matching
Cell phone reimbursement for business use
Home office stipend to support a productive remote setup
