Strategic Growth Partner (Remote Work Available)

Overview:
OneRail, a rapidly growing post-Series C SaaS organization specializing in final mile logistics solutions, is seeking a Strategic Growth Partner to join our Customer Growth & Experience team. This role is dedicated to ensuring long-term growth and value creation for OneRail’s key enterprise clients by aligning their strategic goals with OneRail’s capabilities.

The Strategic Growth Partner will work closely with cross-functional teams, deeply embed within customer operations, and serve as a trusted advisor to ensure customer satisfaction, growth, and success. The ideal candidate is a proactive strategist with a strong background in customer success, supply chain logistics, and SaaS solutions, with a proven track record of fostering long-term, impactful client relationships.

Responsibilities:

• Relationship Development:
  • Cultivate and maintain deep, long-term partnerships with senior stakeholders across the customer’s organization, serving as the primary point of contact for strategic initiatives and a trusted advisor to leadership.
  • Act as a daily liaison embedded within the customer’s operations, attending meetings and being actively involved in strategic planning and decision-making.
  • Foster collaboration across multiple departments and business units to ensure holistic alignment with customer goals and OneRail’s value proposition.
• Strategic Alignment & Customization:
  • Identify and map the intersection of customer goals and OneRail’s offerings, both current and future, to create and refine customer-centric solutions that drive efficiency and long-term growth.
  • Translate the customer’s strategic direction into actionable initiatives, prioritizing objectives based on impact, feasibility, and alignment with OneRail’s capabilities.
  • Understand the customer’s competitive landscape and leverage OneRail’s solutions to design programs that provide a competitive advantage, optimize last-mile logistics, and support transformative initiatives.
• Data-Driven Insight & Optimization:
  • Track, analyze, and report on program performance, identifying key performance indicators (KPIs) to gauge success, monitor trends, and propose strategies for continuous improvement.
  • Develop actionable insights and recommendations that support the customer’s growth, operational efficiency, and return on investment with OneRail.
  • Regularly integrate customer feedback into product and service enhancements, ensuring OneRail’s solutions evolve in alignment with customer needs and market demands.
• Solution Design & Implementation:
  • Lead the development and presentation of customized solutions, showcasing how OneRail’s offerings align with the customer’s strategic initiatives.
  • Act as a change agent for the customer’s transformation journey, helping them achieve competitive differentiation and operational excellence in last-mile logistics.
  • Collaborate with OneRail’s product, engineering, and operations teams to ensure seamless implementation of customer-centric solutions and consistent delivery on service promises.

• Bachelor’s degree in Business, Supply Chain, or a related field; MBA or Master’s degree preferred.
• 5+ years of experience in customer success, account management, or consulting in supply chain, logistics, or SaaS environments.
• Demonstrated success in managing complex, high-value client relationships, with a proven ability to resolve customer issues and support long-term growth.
• Exceptional interpersonal, communication, and presentation skills, with the ability to work collaboratively and strategically with all levels of an organization.
• Strong analytical skills, with experience translating data into insights and actionable recommendations.
• Proven experience developing and executing customized solutions based on client needs.
• Flexibility and adaptability to operate within a dynamic, fast-paced environment.
• Preferred: Previous experience in an embedded on-site role with direct customer engagement and support.

About OneRail

OneRail, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe’s, Pepsi, American Tire Distributors, and Advance Auto Parts.

OmniPoint is the cornerstone of OneRail’s integrated final mile delivery solution.

• Capture. Within moments of a purchase that requires same-day delivery, OmniPoint captures a shipper’s “demand signal” from their POS, ERP, or e-commerce system: what was ordered, where it is, where it’s going, and when it needs to be there.
• Optimize. OmniPoint uses this data to specify the optimal vehicle for the order’s size and weight, as well as any extra services required. OmniPoint then calculates all-in shipping costs and optimizes delivery routing.
• Execute. Customers can direct deliveries to their fleet, or OneRail’s nationwide network of 12 million couriers available 24/7/365.
• Support. Deliveries can be supported as they occur by OneRail’s skilled Exceptions Assist team to handle unforeseen delivery issues on the customer’s behalf.
• Follow Up. OmniPoint enables the consumer or receiving business to track their order delivery in real time and provide feedback through a customer-branded interface.

OneRail has been recognized by Gartner as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in 2022 and 2023 and received an Inc. Best Workplace award in 2023.

Regular, Full-time Team Member Benefits

• Competitive base compensation
• Health and wellness Insurance with generous company contribution (medical, dental, vision)
• Company-paid life insurance, short-term and long-term disability
• 4% 401K match with immediate vesting of Company match
• Continuing Education Opportunities
• Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members*
• Competitive Paid Time Off (PTO) Policy for Hourly Team Members*
• Generous Company-paid Holidays

Onsite Team Member Job Perks

• Relaxed/casual work environment
• Standing desks
• Recreational and Video games
• Large breakroom and lounge
• Stocked kitchen and fridges
• Cappuccino machine
• Onsite restaurant and daily food trucks
• Offices conveniently located with quick access to I-4, SR-528, and Florida's Turnpike
• Ample free parking

OneRail's Travel Policy for Remote Team Members

While OneRail allows remote work for certain posted roles, noted as "Remote Work Available" on the Company's website, a core requisite for all roles is that team members be willing and able to occasionally travel to OneRail's Orlando, Florida headquarters. All team members are required to participate in on-site onboarding at the onset of employment and then on an as-needed basis thereafter, as a condition of their employment.

To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit https://www.onerail.com/careers/