Strategic Insights Specialist
Application Deadline: 30 September 2024
Department: Strategic Insights
Employment Type: Full Time
Location: Remote, USA
Description
YOUR OPPORTUNITYOur world class Strategic Insights team is on the leading edge of Experience Improvement consulting for InMoment. Our global team is responsible for making sense out of all channels of experience data, illuminating blind spots for our clients and providing actionable insights and predictive recommendations that drive business value. At our heart, we absolutely love working with data to illuminate actionable next steps that our clients otherwise would not be able to see. We are passionate about data, consumer insights and providing advisory based guidance that results in superior customer, business and employee experiences. We are also passionate about our people and look for team members who exemplify teamwork, empathy, curiosity and a healthy dose of humor and humility.Strategic Insights Specialist will work with Senior Insights Consultants to assist in design and management of online and offline reporting elements, with the goal of delivering high-quality insights reports and action-driving executive presentations to our Clients. Successful candidates are fluent in insights and research outputs and are able to translate business and reporting needs into design specifications, ensuring accuracy, quality, and validation to meet Clients’ insights needs.
WHO WE ARE At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:
- Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).
- Integrating an AI powered approach to eliminating data silos and leveraging intelligence.
- Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.
Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.
WHO YOU ARE
WHO YOU ARE- Familiar and have some experience with analyzing and synthesizing qualitative and quantitative information
- Demonstrated experience in documenting research and analytical requirements into specifications for execution
- Some understanding of and experience with working with survey research and other related data inputs
- Some analytical skills and experience with common survey metrics and descriptive statistics, including strong comfort level in working with numbers and metric calculations
- Proficient in general Excel and PowerPoint, especially with charting and formatting skills
- Experienced in computational skills in software, such as formulas or syntax in Excel and SPSS
- Quick to learn proprietary software and data platforms
- Demonstrated written and verbal communication skills
- Demonstrated strong critical thinking and problem solving skills
- Ability to identify less than optimal processes and standards and offer improvement solutions and suggestions, lead initiatives to optimize processes for better efficiency and quality
- 3-5 years of direct experience in a related field(s), such as research or insights (experience in a services or consulting capacity a plus but not required)
- Minimum bachelor’s degree in a related field
WHAT YOU’LL DO
- Design, create, and oversee execution of data and analytic processes to produce inputs for insights explorations and reporting, including report outlines, creating and updating specs, guidance for Q&A, and validation of produced inputs
- Assist in insights reporting activities, including validation and completion up to project specifications
- Assist in insights headlines for final report and presentation delivery
- Design, create, and execute with high level of attention to detail to ensure perfect quality of deliverables
- Independently use best practices, creative thinking, and a consultative approach with internal teams and provide solutions that bring in efficiencies, better quality, and add value for clients
- Ask questions so as to identify the root causes of issues versus symptoms, participate in creative and effective solutions
WHAT YOU’LL GAIN
- Autonomy - We trust our employees and offer an extremely flexible work schedule
- Automatic day off for your birthday, we want to celebrate you and the moments that matter
- Unlimited PTO - We encourage all employees to recharge!
- Medical with HSA (which includes generous employer match & contribution) and FSA options
- Dental and vision insurance
- 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
- Generous Parental leave program
- Legal, ID theft, and employer-paid disability and life insurance
- Access to wellbeing initiatives and offerings such as our Employee Assistance Program which includes counseling sessions, phone, and online support on matters such as Family, Health, Money, and Work for you and your family members.
- Fun, innovative, collaborative, supportive working environment
- Inclusion and Diversity teams - Women of InMoment and InMovement
- Employee rewards and referral programs with generous payouts
At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.
United States
