We are seeking experienced Virtual Professionals based in the Philippines.
This is a fully remote opportunity for a Supervisor & Project Manager (Food Supply Chain Operations).
Applicants who include a short introduction video with their application will receive priority consideration.
Because this position operates in a remote environment, candidates must be comfortable participating in video meetings and maintaining clear verbal communication.
Supervisor & Project Manager (Food Supply Chain Operations)
This position is responsible for overseeing day-to-day operational execution across Cureate's food supply chain network, including buyer support, vendor coordination, onboarding activities, fulfillment management, and event logistics.
This is not a traditional inbox management or message-forwarding role. You are accountable for ensuring that operational processes remain connected and functional from order placement through fulfillment, delivery, and customer experience.
You will manage communication channels, address fulfillment issues, oversee onboarding completion, coordinate stakeholders, and ensure that operational commitments are tracked through completion.
The environment is fast-moving and execution-focused. Priorities can change quickly, information may be incomplete, and operational decisions often need to be made before perfect clarity exists.
Success in this role requires initiative, ownership, and sound judgment. Candidates who prefer detailed instructions before taking action, avoid operational problem-solving, or hesitate during time-sensitive situations are unlikely to thrive in this position.
CORE RESPONSIBILITIES (EXECUTION-DRIVEN OPERATIONS)
Serve as the primary operational contact across shared inboxes supporting buyers, vendors, and internal teams
Ensure all incoming communications receive a response within the same business day
Prioritize inquiries based on operational impact, including orders, fulfillment concerns, onboarding issues, and vendor requests
Resolve standard operational concerns directly whenever possible rather than routing every issue for escalation
Recognize early indicators of potential disruptions such as delayed deliveries, vendor concerns, unclear requests, or customer confusion
Attempt resolution before escalating and provide complete context when escalation is necessary
Prepare a daily operational recap outlining:
outstanding issues
escalations submitted
operational risks identified
carryover items requiring follow-up
Monitor active orders from confirmation through successful delivery
Identify discrepancies involving quantities, substitutions, timelines, pricing, invoices, or fulfillment commitments before they affect customers
Coordinate communication between buyers and vendors when operational issues arise
Resolve fulfillment challenges through clarification, coordination, rerouting, or confirmation of requirements before escalating
Maintain accurate system records that reflect actual operational status
Prevent gaps in order visibility and fulfillment tracking
Oversee operational execution of Cureate events from planning stages through completion
Coordinate schedules, materials, vendor readiness, logistics requirements, and stakeholder communication
Identify operational risks before events begin, including inventory shortages, scheduling conflicts, or unclear responsibilities
Respond quickly to live-event issues while minimizing disruption to the overall experience
Communicate clearly and professionally during high-pressure situations
Deliver a seamless experience for external partners regardless of internal operational complexity
Guide buyers and vendors through the onboarding process from initiation to activation
Ensure onboarding milestones are completed accurately and on schedule
Coordinate documentation collection, compliance requirements, system access, and communication workflows
Monitor onboarding progress and intervene when delays occur
Maintain proactive follow-up efforts to reduce onboarding abandonment or inactivity
Maintain operational workflows supporting onboarding, fulfillment, and supply chain activities
Track responsibilities, dependencies, timelines, and outstanding requirements across stakeholders
Identify process breakdowns as they occur and implement practical solutions
Ensure operational tools such as Airtable, Slack, CRM platforms, and Google Workspace remain current and accurate
Continuously improve workflows while actively managing daily operations
Deliver organized daily updates with complete operational context
Highlight risks, recurring challenges, bottlenecks, and emerging issues without prompting
Monitor trends related to fulfillment errors, onboarding delays, and communication breakdowns
Provide leadership with reliable operational visibility through timely and accurate reporting REQUIREMENTS (NON-NEGOTIABLE)
Demonstrated experience in operations management, customer service leadership, supply chain coordination, project management, or similar execution-focused roles
Ability to manage communication and expectations across buyers, vendors, and internal teams simultaneously
Strong English communication skills with the ability to remain professional under pressure
Proven ability to resolve operational issues independently before escalating
Exceptional attention to detail in documentation, order management, and system maintenance
Comfortable working in dynamic environments where priorities and circumstances change frequently
Strong action-oriented mindset with the ability to make progress without waiting for direction
Ability to remain organized, composed, and solutions-focused during operational challenges Candidates who depend on step-by-step instructions or consistently avoid ownership of operational issues will not be a strong fit for this role.
Google Workspace (Docs, Sheets, Gmail)
Slack
Airtable
CRM and internal operational systems (as required)
You solve operational issues instead of simply passing them along
You recognize risks before they become customer-facing problems
You approach inbox management as an operational function rather than administrative work
You create order and clarity within fast-changing workflows
You communicate effectively under pressure
You strengthen processes while actively working within them
Not a passive customer support or inbox-monitoring position
Not a traditional administrative assistant role
Not a coordinator who relies on constant escalation to solve problems
Not an event support position focused solely on task checklists
Not a role where daily priorities are fully prescribed by others
Not suited for individuals who avoid responsibility in ambiguous situations
Fully remote
Full-time contractor engagement
Availability during US-aligned working hours required
High-accountability operational environment
Requires dependable internet, professional communication tools, and strong multitasking capabilities
Please respond to the following scenario:
An order is listed as "confirmed," but the vendor unexpectedly informs you they can no longer fulfill it. The buyer is expecting delivery within the next 24 hours, and the system status has not yet been updated.
Explain clearly:
What actions you take within the first 30 minutes
Who you contact and in what sequence
What information you communicate to each stakeholder
How you work to prevent service disruption and escalation
What immediate system updates you make We are evaluating operational judgment, execution thinking, and problem-solving ability—not writing style.
Benefits
PTO
HMO
Fully Remote Work
