Location: Fully Remote (ideally in the Americas) Coordination time: US timezone Employment Type: Contract
Tangible is a fast-growing, tech-driven platform providing liquidity solutions to LPs and GPs in the private-markets secondaries space. By combining deep sector expertise with modern infrastructure, we unlock liquidity across private equity, private credit, and real assets, transforming the way secondary transactions are executed.
We are looking for a smart, AI-native Support Engineer who operates at the intersection of product knowledge, client communication, and intelligent problem-solving. This role focuses on supporting a fintech SaaS platform while leveraging AI tools to improve response quality, efficiency, and internal workflows.
You will work in the US timezone and act as the bridge between clients and the engineering team.
Tasks
Respond to client emails in clear, professional English (AI-assisted but human-reviewed)
Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications
Develop strong contextual awareness of platform workflows, data flows, and business logic
Identify whether an issue is user error, configuration issue, data problem, or system defect
Execute basic corrective actions when possible (data validation, configuration checks, structured guidance)
Escalate structured, well-documented tickets to the development team when required
Raise change requests based on recurring client feedback
Detect potential bugs, inconsistencies, or edge cases from client reports
Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis
Requirements
Excellent written English (must be comfortable handling professional client communication)
Comfortable working in the US timezone
Strong logical thinking and ability to understand complex workflows
Experience using Jira Service Management and Jira Software
Ability to distinguish between bugs, feature gaps, and configuration errors
Familiarity with SaaS platforms and structured support processes
Comfortable using AI tools to improve productivity and clarity
Big Plus
Background in fintech, finance, or transaction/deal workflows
Experience in SaaS technical support or client-facing technical roles
Based in the Americas (US timezone overlap preferred)
Tangible Markets builds secondary-transaction infrastructure for private markets, serving banks, fund administrators, and secondaries teams with technical, regulated workflows. The company provides a platform that streamlines secondary market transactions through configurable, integrated solutions designed for complex institutional clients. Their product sits at the intersection of finance and technology, enabling these sophisticated market participants to manage their transaction workflows more efficiently.
