We recently raised our $40M Series C round of funding, providing us long-term financial stability. While we are growing quickly, we also believe strongly in the value of culture (e.g. 94% of our employees rated mabl favorably in terms of work/life balance!).
To continue delivering on this mission, we’re looking for people to join our team of leaders, experts, innovators, and community builders. Our core values: drive, authenticity, support, and insight, are the foundation of our culture and a key part of what it means to be a mabler. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our best selves to work.
What You'll Do
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues
- Take ownership of customer issues reported and seeing problems through to resolution
- Create and evolve support and customer success processes, tools, and technologies
- Work cross functionally with other teams at mabl to improve the customer experience
About You
- 3+ years of experience
- Knowledge of QA/Automation testing
- Understanding of mabl, databases, mobile, performance testing, and/or general test architecture is a plus
- Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools
- Knowledge of ticketing systems such as Salesforce and Jira
- Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)
- Customer-centric attitude, with strong communication skills and technical acumen
- Deep passion for representing customers needs in product planning and design processes
- Strong analytical skills, with a bias for using data to identify trends and opportunities
- Interest in learning good test automation practices and patterns
About Usmabl is the enterprise SaaS leader of intelligent, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. mabl customers benefit from a unified platform for easily creating, executing, and maintaining reliable browser, API and mobile web tests that result in faster delivery of high-quality, business critical applications. That’s why customer-centric brands like Charles Schwab, jetBlue, Dollar Shave Club, Stack Overflow, and many others rely on mabl to create the digital experiences their customers demand. Learn more at https://www.mabl.com; follow @mablhq on Twitter and @mabl on LinkedIn.
India
