The SVP, Client Growth, Manufacturing & Retail is Ansira’s vertical owner and leader across manufacturing and retail clients. This role is responsible for client success and growth across multiple portfolios within this vertical. This role focuses on the strategic direction on how Ansira grows and succeeds in the vertical.
The SVP, ClientGrowth, Manufacturing & RetailisAnsira’s vertical owner and leader across manufacturing and retail clients. This roleisresponsible forclient success and growthacrossmultipleportfolios within this vertical..This rolefocuses on the strategic directiononhow Ansira growsand succeeds in thevertical.
Theyare responsible forall areas of client growth and overall relationship health. This person brings together the right team to drive sales growth, expand our offering footprint, ensure profitability, and margin health, and influence the client's strategy through knowledge,innovationand thought leadership. Key requirements for this role are strong leadership, a subject matter expert in all areas of Ansira’sbusiness, anddemonstrated success in selling and growing client revenue – both in new logos and existing clients. In addition, it isexpectedthis person is a creative problem solver, a proactive and effective communicator, and has a passion for client success. This person must be able to manage multiple clients across business verticals, as well as be an effective manager and mentor to an internal team.
Job Description
What you will do:
Own the strategic direction and health of multiple portfolios through VPs.
Bring forward verticalinsightand translate what is happening in the market into clear priorities for the broader organization.
Own scalable distribution of vertical direction across adjacent teams so commercial focus, solutioning, media, product priorities, and roadmap discussions stay aligned.
Set vertical priorities tied to retention, expansion, margin, and risk.
Serve as the highest internal escalation point for major business, relationship, or organizational risk within the vertical.
Maintain selective executive-level visibility on the most important client relationships and inflection points.
Calibrate talent, org design, succession, and role alignment across the team. Own development and accountability of VPs and team.
Remove internal blockers and drive collaboration across teams when issues exceed VP authority.
Hold VPs accountable for portfolio performance, leadership maturity, talent development, and execution discipline.
Responsible for account onboarding, overall health, and growth across your portfolio of accounts
Experienceidentifying growth opportunities for client projects and increasing the scope of services in consideration of revenue growth goals
Understands the client’s context within the industry and their competitive position
Exhibits an understanding of digital delivery across creative, strategy, and technology platforms. Leverages this knowledge to build and fit into a client’s digital transformation agenda
Thinks and leads strategically; Looks ahead leads with a vision, and proactively takesappropriate actionto drive solutions that drive your client’s business forward
Effectively and successfully manage a client portfolio delivering $40M+ annually
Work in partnership with Client Engagement to ensure the right team is in place to meet client account growth goals
Achieves revenue and margin goals for a portfolio of accounts and can lead with confidence forecasting, scoping/billing, and revenue recognition conversations and meetings
Accountable for overall client satisfaction and client NPS scores
Lead overall training and support of the team, helping them grow and mature in their ability to perform their job successfully
Ensure the team is high performing and meeting/exceeding expectations
Responsible for the building, development, and professional growth of a high-performing team
Ensures cross training and succession planning are woven into the team construct and approach
Empowers and delegates appropriately to ensure a multi-layered approach to account and client management
Participant in internal and external ideation and brainstorming sessions
Collaborates with Client Engagement team to ensure projects are brought in on time and within budget
Develops effective Opportunity briefs for new engagements/projects across existing clients
Contributes information for marketing proposals and other decks presented internally and externally
Develop and nurture high-level client relationships tomaintaina clear understanding of Client priorities to drive growth opportunities
Have a clear understanding of the capabilities of all agency departments and be able to effectively partner with Strategy, Insight, Technology, Data Services, and Media teams as a means of selling and growing
Strong understanding of the client’s business and how Ansira’s work has an impact
Complete proformas and statements of work for internal approvals. Provide client with approved statements of work and see through to contract execution
Manage client budgets and monthly billing procedures; communicate any budget variances to clients and close any gaps. Manage accounts receivable process for past due accounts.
Be a point of escalation for the team, helping resolve risks or issues at the account level
Background and Experience:
Bachelor’s or Advanced degree in Marketing or related field
10+ years in a senior role/client services leadership
Digital transformation and digital platform (commerce, content, CXM, CDP, campaign, etc.) project experience both from a delivery and sales standpoint.
A demonstrated thought leader, confident speaking from a position of knowledge with clients and industry leaders and delivering value to our clients beyondwhat’sscoped
A thought leader, comfortable speaking from a position of knowledge with clients and industry leaders and delivering value to our clients beyondwhat’sscoped
Commands an audience and has a presence when selling
Embodies strongly the Ansira values: Customer Fanatic, Re-imaginer, RelentlessMoverand Community Champion
Effective in consultative selling
Excellent presentation skills – both internally and with clients
Findsopportunities to promote the organization and our offerings (Social channels, leading webinars, presenting at conferences, etc.)
Expert in both selling and delivering complex solutions
Proventrack recordin developing client relationships at C-level
A proven record of growing accounts and developing new business
Strong written and verbal communications skills, ability todemonstrateproblem solving skills, ability to multi-task, attention to detail and organized
Ability to partner with all levels of management and fellow team members with a high degree of professionalism, strong written and verbal communication skills
Strong organizational skills, including multitasking and time-management
Fast paced, multi-tasking, assertive, ability to switch gears quickly, adaptable naturerequired; Solution oriented and resolution focused
Travel Required
Ansira is a media strategy and execution firm that helps clients develop, measure, and optimize cross-channel media delivery strategies. The company specializes in paid media across multiple channels including search, social, digital, display, video, audio, and traditional media. Ansira works with clients to create custom media partnerships and unique brand experiences, leveraging data insights and performance analytics to drive campaign success. The firm collaborates across specialized media teams and works with vendors and partner agencies to execute sophisticated media strategies.
