Talent Acquisition Specialist

Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation.

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

• Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
• Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
• Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

Position Overview:

The Talent Acquisition Specialist will play a crucial role in ensuring the smooth execution of all recruiting processes. This role will report to the VP of People and will collaborate with the rest of the People Team to ensure an excellent candidate and employee experience.

Responsibilities:

• Source candidates through various channels, such as job boards, social media, and networking.

• Review resumes, conduct initial screenings, and schedule interviews with hiring managers.

• Assist in coordinating interview logistics and collecting feedback from interviewers.

• Support the preparation of job offers and manage communication with candidates throughout the recruitment process.

• Input, update, and maintain accurate records in ATS.

• Ensure new hire information feeds appropriately from ATS to HRIS, and that new hires complete background check and drug screening.

• Collaborate with the rest of the People Team to enable a successful transition from the recruiting stage to new hire stage, ensuring that candidates have an excellent experience.

• Collaborate closely with the IT department to ensure new hires are properly set up with necessary equipment and systems, providing clear communication throughout the pre- and post-onboarding process to ensure a seamless experience.

• Work with Leadership to develop and implement creative and thoughtful recruitment strategies, addressing evolving hiring needs while aligning with the company’s values and culture.

• Own Greenhouse, Checkr, and other recruiting related platforms.

• Input, update, and maintain accurate information in these HR technologies, tools, and systems.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field preferred but not required.

• A minimum of 2 years of experience in HR or talent acquisition.

• Demonstrated ability to embrace change, empower others, and enable success as a member of the HR profession.

• Strong commitment to supporting a People First culture through clear communication, collaboration, open-mindedness, accountability, and innovative, forward-thinking approaches to recruitment and talent management.

• Excellent organizational and time management skills.

• Attention to detail and ability to handle sensitive information confidentially.

• Strong communication and interpersonal skills.

• Proficiency in HR tech platforms and MS Office suite.

• Experience in using HR programs such as Sharepoint, Greenhouse, Checkr, UKG Ready, and others preferred but not required.

*Must be able to travel three to four times per year for onsite team meetings.

Work Authorization:Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.

Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.