Team Lead, Hybrid Data Center

Company Description

Who We Are

Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Oak Brook, IL, we've grown to be a 200+ employee firm with team members spread from Southern California to North Carolina.

Burwood fosters an employee ownership culture that applauds both teamwork and personal growth. We’ve cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the success of the company. Join our team and build a career as unique as you are.

Job Description

What You’ll Do 

The Hybrid Data Center Team Lead assists the professional services practice lead in assisting with setting the strategy and direction for the hybrid data center team, which is responsible for the business case, architecture, design, and implementation of hybrid data center engagements. The Hybrid Data Center Team Lead is focused on driving excellence within their team, while continually enhancing the client’s Burwood experience. As the Hybrid Data Center Team Lead, you will work with our sales and market lead teams, along with your practice lead to create and deliver solutions relevant and provide value to our customers. 

Within this role you will: 

• Support the overall practice by ensuring that your people and the solutions they design, deliver and bring to market help drive customer value 
• Collaborate with your fellow practice members to bring new solutions (and enhance existing) to market that combine hybrid data center capabilities with overall Secure Network practice strategies to meet the needs of the market and provide holistic options for our customers
• Drive solution maturity and team area growth through evaluation of solutions, vendors and partners 
• Ensure the solutions/offerings of the practice are strategically aligned to the market as well as to Burwood’s defined company goals and objectives
• Provide leadership and direction to the team and drive technical and consulting skills development maintain or lead market relevancy
• This role reports to the Practice Lead for Secure Network 

People Management 

Burwood’s people are the most vital part of our organization.  As the Hybrid Data Center Team Lead you will be directly involved in managing team resources. These responsibilities include: 

• Developing and retaining a high performing staff 
• Creating an environment that brings out the best in your teams 
• Model the behavior, train, and mentor your team of Consultants and Technical Architects to understand client challenges and design solutions that drive customer engagement 
• Ensuring that HR policies are adhered to and managing performance by providing mentoring, coaching, and conducting quarterly employee reviews, regular 1:1s, etc. 
• Serving as a role model for service delivery and technical excellence across the practice 

Engagement Management 

• Driving accountability of Burwood’s high client service and consulting standards across the practice 
• Ensuring best practices are being followed through the course of an engagement 
• Overseeing staffing meetings and make decisions with respect to staffing for the practice 
• Managing the use of contractors with respect to overall revenue targets and budget 
• Acting as a point of escalation for staffing and service delivery issues 
• Tracking project portfolio issues/risks and be the point of escalation for service delivery issues 

Business Development and Client Relationship Management 

• Driving business development by participating in the sales process for new and strategic opportunities 
• Partnering with Account Executives, Technical Architects and other teams to drive business in select clients
• Developing or co-developing new practice offerings (identifying market trends and developing solutions)

Qualifications

Who You Are 

• You have a strong consulting background and have worked through the full project lifecycle from sales to rollout for various hybrid data center initiatives
• Alternatively, equivalent large enterprise experience will be considered
• Demonstrate a strong understanding of the dependencies and impacts hybrid data center technology has on an organization, technically and functionally
• You build and foster a culture of innovation and “running to the fire” (extreme ownership) 
• Have a track record of building and continuously evolving team members to meet the needs of the customer, organization, and its people 
• Your tenure and expertise make you credible and capable of leading conversations/relationships at Director Level and above within both technology and business-facing teams
• You build relationships and bring considerable value, partnering with clients as a trusted advisor
• You provide leadership both internally and externally to move work forward and meet objectives
• You are dedicated to continual learning and staying current on technology to always have a point-of-view worth sharing
• You have excellent communications skills whether that be in-person, over-the-phone, or messaging.
• You don’t mind responsibility, you’re accountable for your work and dedicated to a job well done  
• You have strong business acumen and are adept at communicating across all levels how technical solutions solve business problems.
• You’re willing to travel as needed (Estimated 15-20%; while rare, it is a possibility) 

The Tech Stuff 

• 5-7+ years of experience with all facets of hybrid data center technology, including but not limited to:
• Hyper-Converged
• Virtualization
• Storage
• Backup/Recovery
• BC/DR
• High-Availability
• Active Directory
• GPOs
• Edge
• Hybrid
• Containerization
• MUST HAVE: Experience delivering or overseeing Infrastructure as Code (IaaC) capabilities (automation, scripting, coding, CLI)
• The ideal candidate not only has demonstrated experience in IaaC, but a proven track record of upskilling teams to confidently operate with those concepts
• Cloud and on-premises architecture, tooling experience a must 
• Capable of understanding infrastructure concepts across multiple disciplines (e.g., network, desktop, data, storage, security, etc.) 

Additional Information

The PERKS

If you ask any of our employees here at Burwood “what we love”, the top answer is always the same: our culture. Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits:

• Flexible work-from-home policy
• Generous vacation policy
• 401(k) and Roth 401(k) savings plan, complete with a company match
• Health, dental and vision insurance
• Life and accident insurance
• Short and Long-Term Disability coverage
• Mental wellness programs
• Flexible spending accounts for pre-tax healthcare and transit/parking expenses
• Learning opportunities in support of career development
• Access to financial planning expertise

Our Commitment to Diversity & Inclusion

We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age.

Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.