About LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.
As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.
We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.
Location: Remote (Anywhere in Europe/Poland)
Work Hours: U.S. business hours
Department: CS / Operations
About the Role
We are looking for a decisive and autonomous Customer Support Team Leader to take ownership of our frontline CS/OPS team. This is not a role for someone who waits for instructions. We need a leader who can step in, assess the situation, unblock agents, and drive performance without needing constant supervision from the Operations Manager.
You will be the primary point of contact for your team during your shift. Your goal is to ensure the ship runs smoothly, standards are upheld, and problems are solved before they need to be escalated to upper management.
What You'll Do
What We're Looking For
Why this role matters
Currently, our leadership team is spending too much time managing the day-to-day. We need you to be the anchor that stabilizes operations. If you are a leader who loves to build processes, empower agents, and take the lead without being pushed, this is the home for you.
Why Join LumiMeds
How to Apply
If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.
This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.
LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.
Please note: This role requires professional-level English communication and availability to work U.S. business hours.
LumiMeds is a U.S.-based telehealth startup focused on weight management and long-term metabolic health. The company is building next-generation e-commerce and clinical infrastructure to serve patients seeking metabolic health solutions, including GLP-1 medications and hormone replacement therapy (HRT). Operating as an early-stage company, LumiMeds emphasizes speed, ownership, and minimal bureaucracy, enabling rapid decision-making and product iteration. The company serves customers through telehealth services while managing compliance requirements in the tightly regulated healthcare and pharmaceutical advertising space.
