Job Title: Team Performance Lead Location: Remote Contract: Full-Time, Permanent Salary: £35,100 + up to 10% annual bonus and benefits package Reports to: Assessment Centre (AC) Manager
Lead a Team. Drive Performance. Make a Difference.
We’re excited to be recruiting a Team Performance Lead to support the successful delivery of the Health Assessment Advisory Service (HAAS) contract within Ingeus. This is an excellent opportunity for a confident people manager to step into a pivotal operational leadership role.
You’ll oversee and motivate a team of Clinical Performance Leads, Healthcare Professionals (HCPs), and/or AC Administrators, ensuring consistent performance and a high-quality experience for customers using our assessment services.
Although not a clinical role, your leadership will underpin the smooth running of our Assessment Centre and the quality of our HAAS service delivery.
What You’ll Be Doing
Leading and supporting a team of HCPs and/or AC Administrators to achieve daily output and quality targets
Coaching, mentoring, and performance managing staff to drive continuous improvement
Monitoring, analysing, and reporting productivity and quality data to the AC Manager
Allocating and overseeing workloads to maintain a seamless operational flow
Managing operational concerns, resolving issues, and escalating where required
Partnering with Clinical Performance Leads to escalate and close clinical queries
Supporting employee development and contributing to a positive team culture
Proactively managing absence to ensure strong service continuity
Embedding best practice across the team in alignment with HAAS contract expectations
Taking on ad hoc responsibilities to support the centre as needed What We’re Looking For
Demonstrable supervisory or team leadership experience
Strong communication and collaboration skills
Ability to balance people leadership with performance targets
Professional, adaptable, and solutions-focused approach
Highly organised, with the ability to maintain high-quality standards
Experience in an assessment centre or operational environment is desirable but not essential Why Join Us?
You’ll be joining a supportive, collaborative leadership team within Ingeus, where your role directly contributes to delivering a high‑quality service under the HAAS contract. This is your chance to make a tangible impact, grow your leadership capability, and support a team who are committed to helping others.
If you’re passionate about leading people, improving performance, and contributing to meaningful public services, we’d love to hear from you.
Salary: £35,100 + up to 10% annual bonus and benefits package
Ingeus is a service delivery organization that administers the Personal Independence Payment (PIP) benefit program. The company operates a network of assessment centers where they employ Functional Assessors and Site Coordinators to conduct benefit evaluations and determine eligibility. Ingeus is structured with regional operations managed by Regional Service Delivery Managers who oversee multiple service delivery locations. The company focuses on delivering high-volume benefit assessment services with emphasis on quality control, customer service, and operational compliance within a governed framework.
