Preferred Qualifications, Abilities and Experience
Demonstrated experience of M365 technologies (Preferably MS 900 Certification)
Hands-on experience supporting Microsoft Teams/Skype for Business/Voice technologies e.g.: Cisco, Avaya, Ribbon, etc. (MS 700/MS 721 or equivalent)
Experience troubleshooting Microsoft Teams meetings and live events.
Experience troubleshooting Microsoft Teams voice issues.
Experience troubleshooting federation issues.
Understanding of Identity solutions e.g. ADFS, DirSync/AADSync and Single Sign-On.
Understanding of networking technologies (e.g., protocols such as HTTP, TLS, TCP/IP, DNS, or knowledge related to web servers/browsers).
Troubleshooting experience using tools such as Fiddler, HTTP Watch, Netmon, or IE Developer Tools.
Knowledge of Teams Devices
Knowledge of Virtualization
Knowledge of Skype for Business hybrid deployments.
Qualifications
Required/Minimum Qualifications
3+ years prior product, customer support and/or technical support experience.
Language Qualification: English Language: fluent in reading, writing, and speaking.
3+ years prior product, customer support and/or technical support experience
Astreya is a technology and infrastructure services company specializing in data center design, deployment, and operations. The company serves clients requiring complex infrastructure solutions, including AI infrastructure, telecommunications networks, and Points of Presence (POPs). Astreya employs engineers and technicians to design, deploy, and maintain physical infrastructure including rack and stack configurations, cabling systems, power and cooling systems, and monitoring/observability solutions. The company operates a 24x7 Operations Command Center and manages infrastructure across multiple locations.
