Job Title:
Tech Support Specialist (Web & Systems)
Industry:
Digital Marketing / Web Infrastructure / Website Operations
Job Type:
Freelance / Deliverables-based
Compensation:
Role Overview:
The Tech Support Specialist is responsible for diagnosing, troubleshooting, and resolving technical issues across websites and related digital systems. This role focuses on maintaining website functionality, resolving bugs, supporting integrations, and ensuring smooth technical operation of client platforms.
Requirements
Key Responsibilities:
Technical Troubleshooting
Diagnose and resolve website issues (errors, bugs, performance issues)
Identify root causes of technical problems across WordPress sites
Fix broken functionality such as forms, links, plugins, or scripts Website & Plugin Support
Manage plugin updates and resolve compatibility issues
Troubleshoot conflicts between themes, plugins, or custom code
Ensure website stability after updates or changes Form & Integration Support
Test and repair contact forms, lead capture forms, and submission flows
Support integrations with CRM systems, email tools, or tracking platforms
Ensure data is correctly captured and transmitted Performance & Stability
Address loading speed issues and basic performance problems
Monitor for errors or downtime indicators
Support general website reliability and uptime Technical Issue Resolution
Respond to assigned technical tickets/tasks
Investigate issues reported by internal teams or clients
Provide clear resolution within agreed turnaround times Collaboration
Work alongside website editors, developers, and marketing teams
Escalate complex issues when necessary
Provide feedback on recurring technical problems
Requirements:
Strong experience troubleshooting WordPress websites
Understanding of how plugins, themes, and CMS systems interact
Basic knowledge of HTML, CSS, and website architecture
Experience diagnosing and resolving technical website issues
Familiarity with forms, APIs, and third-party integrations (advantageous)
Strong problem-solving and analytical skills
Ability to work independently and resolve issues with minimal guidance
Attention to detail and methodical approach to debugging Benefits
Remote working
