Responsibilities
- Configure and onboard new customers to the Conversica platform
- Lead Conversica integrations with modern CRM and Marketing Systems including Salesforce, HubSpot, Dynamics, Eloqua, and Marketo, and Dealer Management Systems such as DealerSocket, ELEAD1ONE, and AutoLoop XRM.
- Support the sales team with the technical aspects of the sales process, including by conducting technical integration demos, answering technical questions, and solution design.
- Be the customer-facing “product expert.”
- Develop trusted advisor relationships with customers’ technical staff, managers and executive sponsors
- Provide Tier-3 technical support to customers
- Serve as a customer advocate including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those to Product Management
- Maintain an understanding of open requests for customers to ensure efficiency.
- Work with internal teams to resolve customers’ technical issues
Qualifications
- Critical thinker and skilled problem solver who can troubleshoot technical issues to determine the optimal path to resolution; curious to explore!
- At least 2 years of relevant work experience, including technical account management, technical product support, software development, OR sales engineering to enterprise customers
- Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience preferred
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
- Strong interpersonal skills and experience initiating and building strong relationships
- Excellent individual and group presentation, written, and oral communication skills
- Strong organizational and time management skills with the ability to manage multiple projects simultaneously
- Strong track record of being able to manage multiple customers and cases
- Professional demeanor, able to manage situations of high stress
- Experience working with Salesforce is a plus
Conversica offers comprehensive health, dental, and vision benefits, flex time PTO, holiday pay, 401k plus company match, and equity. Further details can be provided upon request.
United States
