JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
- This is a remote position
- Qualified candidates must currently live in Los Angeles, CA, Salt Lake City, UT, San Diego, CA, Sacramento, CA or Denver, CO area.
- Easy access to major metropolitan airport
- Must be able to travel up towards 90%
Primary Function
Provide support to ADD customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite instrument and assay integration and training and serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone, and document information into the complaint handling system.
- This position is very visible to the external customer and will influence customer purchase decisions. Frequent interaction with customers onsite and remotely; some involvement in customer touchpoint teams for account management to build customer satisfaction.
- Receives general direction and exercises considerable discretion as to personal work details. Accomplishes results individually, working remotely and in collaboration on teams and work groups. Recognizes the impact of the policies and procedures on the business and raises the issue if there is a potential conflict.
- Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget for US.
- Considers financial and customer implications as part of decision making.
Core Job Responsibilities
- Conduct comprehensive customer entrance interview to understand the customer’s needs and verify expectations within the defined service offerings.
- Assist customers with meeting their regulatory and validation requirements.
- Customize onsite customer training to meet specific customer needs.
- Manage the integration process to meet customer expectations and timeline.
- Conduct thorough exit interview to present integration results and ensure customer satisfaction.
- Investigate problems, diagnose probable causes, systematically eliminate alternatives, provide solutions, document information into complaint handling system.
- Maintain and develop technical competence on instruments assigned as well as job-related tools and processes.
- Follow defined TAS work processes for all aspects of job, including integration procedures, complaint documentation, time documentation, activity documentation, and TOR documentation.
Required Qualifications
- Bachelor’s Degree in Medical Technology.
- 3 to 5 Years of relevant work experience in a laboratory environment, field service, a technical support call center, working with Abbott Diagnostics products, assays or instruments.
- Travel up Towards 90%
* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$57,300.00 – $114,700.00In specific locations, the pay range may vary from the range posted.
United States
