- Manage customer projects in the area of Enterprise Service Management, configure, implementing and adapting solutions to meet specific customer requirements.
- Provide technical and process-oriented (esp. ITIL4) consulting for the successful integrationand configuration of Matrix42 Enterprise ESM solutions, also in the area of digitalization and automation
- Deliver product training through the Matrix42 Academy or directly at customer sites · Create and maintain comprehensive documentation for implemented solutions and customer-specific customizations.
- Conduct workshops to analyze client needs, propose tailored solutions, and document outcomes
- Collaborate closely with project managers, architects, and other consultants to deliver projects aligned with Matrix42’s best practices.
- Assist in pre-study and proof-of-concept phases, helping to align solutions with business goals and demonstrate feasibility.
- Build trusted advisor relationships with clients to support their long-term success and operational stability.
- Participate in health checks and ongoing maintenance activities, ensuring system stability and continuous improvement.
- Provide guidance to partners, assisting them with their own customer projects and helping to develop their expertise through collaboration and training
- Relevant practical experience in IT system administration, service management, or technical consulting, preferably in customer-facing roles.
- A technically minded individual with a passion for solving challenges, combined with familiarity in databases (e.g., MS-SQL) and/or scripting languages (e.g., PowerShell, Python or JavaScript)
- Understanding process oriented digitization and automation
- Strong communication and presentation skills, with the ability to conduct workshops and training sessions, combined with a customer-focused mindset and a professional, confident demeanor.
- Proficiency in English and German, both written and spoken.
- Understanding of service management processes (e.g., ITIL Foundation or equivalent).
- Experience with Matrix42 products such as ESM, Core, or Pro.
- Previous experience in technical consulting, particularly in service or asset management.
- Knowledge of Entra and API-based integrations.
- Familiarity with agile working methods or experience in projects using agile frameworks.
- Proactive, solution-oriented approach with a willingness to learn new technologies.
- Strong team player, eager to share knowledge with colleagues and customers (e.g., through training or workshops). · Willingness to travel occasionally for on-site customer projects.
As part of the Professional Services Organization (PSO), you will be involved in every stage of the customer journey, from initial analysis and proof of concept to implementation and post-project services. Collaborating with an experienced team of Solution Architects, Advisory Consultants, and Project Managers, you will help align technical solutions with business objectives while ensuring operational efficiency. Additionally, your work will involve delivering product training sessions to customers and partners, enabling them to master and maintain their Matrix42 environments. You will also have opportunities to contribute to process optimization and continuous development initiatives, working closely with clients to adapt their solutions as their business evolvesWe could tell you all about the free fruit and drinks in the office, that you will have flexible working hours, 30* days of vacation or that remote work is part of everyday life.
But in our eyes, that's not a benefit, it's standard. Here are some of our benefit offers:
- Learning & Development Opportunities
- Up to 6 additional days off for personal or professional development
- Log into our online platforms to expand your knowledge or improve your language skills - One Social Day for you to assist in social settings or attend events which help improve our environment
- Bicycle leasing*, the contract and insurance will run through us
- The possibility to choose an additional benefit that works for you either a fitness membership, jobticket, retirement plan or a monetary bonus
- And many more.. ask us about it!
We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.
Switzerland
