Technical Customer Success Manager - AI & Enterprise Infrastructure
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.
Join us to do the best work of your career and make a profound social impact as a Technical Customer Success Manager on our Account Services team.
What you’ll achieve
We’re looking for a Technical Customer Success Manager (TCSM) with strong expertise in Artificial Intelligence (AI), Data Platforms, and Enterprise Infrastructure to join our team. In this role, you will serve as a trusted advisor to Dell Technologies’ strategic AI customers, helping them accelerate AI adoption, maximize business value, and achieve successful outcomes from their investments in Dell AI Factory, AI infrastructure, data platforms, and related technologies.
You will act as the bridge between customers and Dell Technologies, driving AI strategy alignment, operational excellence, solution adoption, value realization, and long-term customer success.
Dell Technologies is a multinational technology company that designs, develops, and sells a broad range of products and services including data center solutions, cloud infrastructure, AI and data services, and security & resilience offerings. The company serves enterprise customers globally with solutions spanning multicloud environments, data center infrastructure, and AI/GenAI workloads. Dell's business model includes direct sales teams focused on developing relationships with end-users and generating sales across defined territories, as well as specialized services teams providing consulting, solutions architecture, and professional services for complex digital transformation initiatives. The company emphasizes making data AI-ready and helping customers move from concept to production-level AI solutions on Dell infrastructure.
