About Zscaler
Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
Location: San Jose, California (remote candidates may apply, US-Pacific time zone working hours are required)
We work in an agile and dynamic culture. Our people are some of the brightest and passionate in the industry that value being the first. We are always looking for passionate, collaborative, people that want to make a difference.
You will be an important team member reporting into Zscaler Technical Publications. You will work with technical writers, multimedia producers, and other technical editors to help review and refine technical documentation, help videos, and other customer-facing communications. You will also engage with Product Management, Cloud Operations, and other technical teams to create effective communications for our customers.
To do this you will build strong working relationships with various product development areas within the company. You must have a hands-on approach to the technology and to the products being documented. You will help enhance and expand the current documentation to provide a variety of learning tools for our customers.
Responsibilities
- Effectively collaborate with technical writers and multimedia producers to translate technical information into clear, concise, and effective documentation and media for technical audiences.
- Edit post-sales online technical documentation (i.e., help articles, release notes, etc.) as well as UI text (i.e., UI tooltips, labels, error messages, etc.) for use by our UX and Engineering teams.
- Apply editing best practices for translated technical documentation.
- Work cross-functionally with SMEs in the Cloud Operations, Support, and Product Management teams.
- Assist in defining the standards, style, and terminology used within our corporate style guide.
What We're Looking for (Minimum Qualifications)
- 3+ years of experience in technical editing or technical writing.
- Bachelor's degree in technical writing, communications, or a related field (i.e., technical writing/communications certifications are also acceptable).
- Hands-on experience with JIRA and/or Confluence.
- Excellent oral, written, analytic, and organizational skills.
- Able to think and edit in context, while keeping the target audience in mind.
- Due to the nature of the work US citizenship is a requirement.
What Will Make You Stand Out (Preferred Qualifications)
- Experience in content editing, developmental editing, and copyediting for online documentation, help video scripts, and customer-facing communications.
- Experience working in an Agile environment.
- Experience in network and/or cloud security is a plus.
- Experience with web-based or mobile products.
- Hands-on experience with HTML5/CSS.
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
United States
