Position Type: Full Time
Location: Remote, US
Estimated Annual Salary: $80,000 - $95,000
SCS Global Services is a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors for over 40 years. As a Benefit Corporation, we are committed to socially and environmentally responsible business practices, and through the application of sound science, we are driving positive change.
The Technical Manager oversees the execution of technical assessments, audits, and certification activities, ensuring accuracy, compliance, and high-quality deliverables. This role leads a team of technical staff and contract auditors, providing coaching, workload oversight, and performance feedback to ensure smooth project delivery. The Technical Manager collaborates closely with quality, program, and client-facing teams to resolve escalated issues and maintain adherence to standards and accreditation requirements. In addition, this role supports operational improvements, onboarding, and development of procedures to drive efficiency and strengthen technical performance across multiple programs.
Technical Management
Oversee and manage a portfolio of complex audits, ensuring technical quality, compliance, and timely delivery.
Serve as lead auditor on select high-risk, high-visibility, or strategically important audits as needed.
Review and approve audit plans, technical reports, verification statements, and closure of findings.
Provide technical guidance and escalation support to quality assurance and scheme owners, as appropriate.
Ensure appropriate technical resourcing and expertise are applied to each engagement.
Business Development and Strategic Technical Support
Maintain current and thorough understanding of relevant accreditation standards through conference attendance and trainings
Act as point of contact for accreditation requests and communications, including comments on draft normative documents
Lead internal audit process, ensure nonconformities are closed
Develop and implement procedures to increase quality and efficiency of auditing services
Develop work instructions, internal guidance, and staff training materials
Oversee program complaints procedure and investigations involving accreditation bodies
Develop and ensure program procedures and documents comply with current accreditation standards
Program Quality and Development
Ensure program compliance with SCS quality management systems, accreditation requirements, and standards.
Lead identification, investigation, and resolution of quality issues, non-conformities, and complaints.
Recommend, implement, and innovate program changes to improve quality, efficiency, and scalability.
Oversee audit operations, workload planning, and resource allocation.
Maintain current working knowledge of standards, methodologies, protocols, and regulatory requirements.
Team Leadership and Client Management
Provide direct people management for staff and contract auditors, including performance management, coaching, and development.
Conduct formal and informal performance reviews and address performance issues.
Set clear expectations, objectives, and priorities for direct reports.
Promote a positive, collaborative, and respectful work environment and resolve conflicts as needed.
Support recruitment, onboarding, training, and capability development of technical staff.
Client Management and Team Support
Maintain current understanding of relevant scheme requirements
Conduct technical report reviews, make certification decisions, and manage certification process
Issue and support process to approve suspensions, terminations, and reinstatements of certificates
Attend trainings to maintain qualification to conduct audits, reviews, and certification decisions
Bachelor's Degree in Food Science, Food Technology, or related discipline AND
6+ years Professional experience in food safety, quality assurance, food manufacturing, auditing, certification, or related field AND
2+ years of people leadership experience
Strong customer service and teamwork skills (Advanced proficiency)
Well-developed organizational skills, with the ability to prioritize numerous tasks effectively (Advanced proficiency)
Strong computer skills, including Excel, Word, Outlook, and database systems (Intermediate proficiency)
Initiative, good judgement, and ability to work independently under pressure in a changing environment (Advanced proficiency)
Ability to travel domestically and internationally (Intermediate proficiency)
Auditing SQF Systems or Auditing the SQF Code Requirements
BRCGS Lead Auditor Training (Food Safety,
