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The Technical Services Engineer is responsible for providing expert technical support on Geospatial products to our customers. This will also include providing maintenance, and the continuous improvement of products, systems, and services to ensure optimal performance, reliability, and customer satisfaction. The role involves diagnosing and resolving complex technical issues, delivering proactive solutions, and collaborating with internal teams and external stakeholders to enhance service delivery. The Technical Services Engineer also contributes to the development of best practices, technical documentation, and process improvements, ensuring compliance with organisational standards and driving operational efficiency.
The Technical Services Engineer role will be primarily home based but as the team has colleagues working across several UK locations, travel to and working at these sites will be required based on business need. There may also be a need for the Technical Services Engineer to carry out site visits for installation, configuration and consultancy tasks. The Technical Services Engineer role is a customer facing role and regular contact with NECSWS customers is expected.
Defines Service and Support Best practice
Receiving and replying to technical support enquiries from a range of customers and working through issues
GIS consultancy. Working with a range of customers to deliver Cadcorp consultancy services including creating, maintaining and administering customer databases on-site and in the cloud
Handling database administration tasks, including backups, monitoring, alerts and data recovery
Creating documentation, carrying out training courses online or on-premises for customers, and providing database support internally and externally
Opportunities to contribute to data analysis and scenario modelling for emergency services clients
Building relationships. Working closely with customers to understand their requirements and provide services to meet their objectives
Working as part of the technical services team, and other technical teams across the business to resolve complex enquiries
Works to NEC Values and Expectations
The above list is not exhaustive and indicates the core duties and responsibilities. The post holder will be expected to perform other duties as required by the Business.
A background in Geospatial or a related discipline to degree level, and relevant work experience
Experience in technically supporting customers and working across multiple products
Working as part of a technical team and experience in handing off and escalating issues to other teams and management
Working in a Service Desk environment, handling a variety of complex issues with customers spread globally
Experience in analytical and statistical data modelling
A good knowledge of relational database management systems (for example Microsoft SQL Server, PostgreSQL or Oracle)
Experience of managing multiple customer problems at the same time
Excellent communicator – Personal and Presentation Skills
An interest in Geospatial technologies
Excellent analytical skills
Problem Solving
Enjoy working as a team
Self-motivated and enthusiastic to learn and develop
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects
