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    ADI Group

    Technical Support (Application Support)

    ADI Group
    Full-time
    Verified Remote
    RemoteCustomer SupportToday

    About this role

    Main Duties & Responsibilities

    The qualified candidate is responsible for:

    • Working closely with development team to understand new features, configurations and elements to be deployed in each package.

    • Possessing specialist knowledge of operating systems, devices, applications and software.

    • Providing technical support to teams within the organization, and to external clients when required.

    • Assisting with system integrations.

    • Identifying and resolving technical issues.

    • Coordination at a local and international level where required

    • Coordinating with infrastructure department regarding deployment related matters and troubleshooting.

    • Troubleshooting daily production and test issues.

    Qualifications:

    • Bachelor's degree in Information Technology, Computer Science, Computer Engineering and related fields

    • 1 - 5 year of experience in deployment, application troubleshooting and related competences

    • Strong problem-solving skill with analytical thinking to identify the root cause of failure under pressured situation

    • Be able to write, read and speak English, especially comprehensive and well-organized writing skill is highly preferred.

    • Be able to work at home during late night if emergency

    • Be able to work as a team, will to learn, and very detailed oriented

    About ADI Group

    ADI Group
    ADI Group

    ADI Group is a leading game development company operating in the Asia market, focused on delivering innovative products and immersive gaming experiences to players worldwide. The company specializes in developing scalable and robust game platforms, architecting high-throughput client-server systems for their gaming products. They are expanding their presence into the European market, indicating growth in global operations.

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