Your Title: Technical Support Engineer (m/f/d)
Job Location: Germany remote, Ulm-Germany, Poland remote
At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next – as many times as is necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro – we believe you can be the transformation. Are you ready?
You are ready, if you have...
first experience in providing technical support
completed studies in IT area, eg. Computer Science, or education and courses
fluent English and willingness to communicate with international colleagues and clients
programming skills (ability to read and understand the code) and knowledge of SQL, XML, XSL, JSON, CSV and ideally are already familiar with web-based applications configuration (HTTP/SOAP/REST/FTP)
knowledge of monitoring tools (e.g. Kibana)
experience with Jira
experience in similar position in technical support
analytical mind with the ability to interpret technical solutions and communication competencies towards internal and external customers
the possibility to work in a hybrid working model with the combination of office time and working from home
Transform yourself and become responsible for...
providing best possible 2nd level support for technical inquiries, this includes technical processes questions, system failures, software bugs, or performance issues
challenging tasks in analyzing the behavior of technical systems and steering internal effort to resolve issues that are occurring for customers
performing minor enhancements or configuration changes of existing customer’s systems
monitoring of the performance of our platforms and react to relevant incidents
sharing your knowledge and help your junior colleagues to grow their technical skills as well as their communication abilities
closely collaborating with an experienced and diverse international team, which shares your excitement of a successful support case and is there for you on your side
various possibilities for professional and personal growth through our individual development plans and Transporeon learning & development offers
Are you the candidate we are looking for? Don't hesitate to apply and we are looking forward to your application.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
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