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Technical Support Engineer

bloXroute Labs logo

Location
Israel
bloXroute Labs

Job Description

bloXroute is seeking an experienced Technical Support Engineer to work directly with our Support team. As the Technical Support Engineer you will be focused on defining clear procedures to create a positive customer experience.

Responsibilities

  • Independently investigate and troubleshoot problems to resolution by collaborating with DevOps and Engineering teams
  • Support sales and business development activities
  • Seamlessly onboard new users, blockchains, miners and businesses
  • Perform corrective maintenance activities with usersConduct preventative maintenance, such as software upgrades, as needed
  • Identify issues and quality gaps in bloXroute’s service for multiple blockchains
  • Write technical whitepapers and application notes
  • Provide clarity on quality requirements received from management and Engineering team
  • Utilize data to provide insights and recommend action plans to improve program QA

Requirements

  • 1+ years of experience as a Technical Support Engineer or relevant experience
  • Understanding of ETH and EVM blockchain networks
  • Experience with using web3 (like web3py, web3js) clients to query blockchain data
  • Understanding of blockchain nodes and p2p networks
  • Basic understanding of smart contracts and defi
  • Basic experience in writing code and infrastructure management (Docker)

Advice from our career coach

I have extensive experience working as a Technical Support Engineer, and I can provide insight into what bloXroute is seeking in their next hire. To stand out as an applicant, you should highlight your experience in troubleshooting technical problems, collaborating with different teams, and ensuring a positive customer experience. Here are some specific tips to help you shine:

  • Highlight your experience in independently investigating and resolving technical problems through collaboration with DevOps and Engineering teams.
  • Showcase your ability to support sales and business development activities, as this role requires interaction with different stakeholders.
  • Emphasize your experience in onboarding new users, blockchains, miners, and businesses seamlessly.
  • Demonstrate your knowledge of ETH and EVM blockchain networks, as well as experience with web3 clients to query blockchain data.
  • Highlight your understanding of blockchain nodes, p2p networks, smart contracts, and defi, as these are essential for the role.
  • Highlight any experience you have in writing code and infrastructure management, particularly with Docker.

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About the job

Oct 31, 2024

Full-time

  1. IL Israel

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