Technical Support Engineer – Cloud & Hosting (UK)

Job Summary:

We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.Job Description:

Key Responsibilities:

• Provide advanced technical support for cloud-hosted applications (Azure environment)

• Troubleshoot issues related to:

• Database refreshes and upgrades

• Application errors in test and production environments

• Batch processing and performance degradation

• Collaborate with Hosting and Infrastructure teams to resolve escalations

• Analyze recurring issues and recommend long-term solutions

• Support customer environments including testing and production systems

• Document solutions and contribute to knowledge base articles

Required Skills & Experience:

• Strong experience with Microsoft Azure (IaaS/PaaS)

• Solid understanding of SQL Server and database management

• Experience supporting hosted/SaaS applications

• Ability to diagnose performance issues and system errors

• Familiarity with incident management tools (e.g., Zendesk or similar)

• Strong troubleshooting and analytical skills

Preferred Qualifications:

• Experience with enterprise asset management or fleet management systems

• Knowledge of application integrations and data pipelines

• Exposure to ITIL practices or structured support environments

Key Competencies:

• Strong communication skills (customer-facing)

• Ability to work independently in a remote environment

• Collaboration across global teams (US/UK coordination)

• Why Join Us:

• Opportunity to shape and support a growing UK presence

• Work on modern cloud-hosted platforms

• Be a key contributor in improving system reliability and customer experience

Worker Type:

RegularNumber of Openings Available:

1