Job Summary:
We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.Job Description:
Key Responsibilities:
Provide advanced technical support for cloud-hosted applications (Azure environment)
Troubleshoot issues related to:
Database refreshes and upgrades
Application errors in test and production environments
Batch processing and performance degradation
Collaborate with Hosting and Infrastructure teams to resolve escalations
Analyze recurring issues and recommend long-term solutions
Support customer environments including testing and production systems
Document solutions and contribute to knowledge base articles
Required Skills & Experience:
Strong experience with Microsoft Azure (IaaS/PaaS)
Solid understanding of SQL Server and database management
Experience supporting hosted/SaaS applications
Ability to diagnose performance issues and system errors
Familiarity with incident management tools (e.g., Zendesk or similar)
Strong troubleshooting and analytical skills
Preferred Qualifications:
Experience with enterprise asset management or fleet management systems
Knowledge of application integrations and data pipelines
Exposure to ITIL practices or structured support environments
Key Competencies:
Strong communication skills (customer-facing)
Ability to work independently in a remote environment
Collaboration across global teams (US/UK coordination)
Why Join Us:
Opportunity to shape and support a growing UK presence
Work on modern cloud-hosted platforms
Be a key contributor in improving system reliability and customer experience
Worker Type:
RegularNumber of Openings Available:
1
