360dialog is the leading global solution provider in the WhatsApp Business Ecosystem.
We are not only the Nr. 1 access provider, bringing the WhatsApp channel to more than 800 software solutions worldwide (serving more than 4 *10⁴ Clients). 360dialog is also pioneering and leading the Performance Marketing domain on WhatsApp by providing the first independent data platform to the Messaging Ecosystem, serving thousands of advertising clients already globally.
At 360dialog, we believe that successful Business Messaging requires a performance-driven data approach and solutions.
As a Technical Support Engineer - India, you'll be expected to share your expertise with API users from India and the rest of the world. We are looking for a digital native who is passionate about products and great customer service. By joining 360dialog’s CS Team, you will sign up for a roller-coaster ride in an emerging new market with exponential growth opportunities.
We’re now looking for outstandingly bright and passionate professionals who want to learn and get better every day to join our team and pursue our vision.
Your Role and Responsibilities
- Qualify and analyse technical issues escalated by the Customer Support team.
- Liaise with our Platform and Infrastructure teams to find resolutions.
- Help troubleshoot and solve technical problems .
- Communicate via email, Slack and online meetings and be a primary second level (Tier 2) point of contact for the APAC region.
- Along with your new colleagues, you will manage our technical support ticketing system.
- Collaborate with our Product and Dev teams to enhance our product offering and make process improvements.
- Support our partners and clients navigate the Whatsapp API ecosystem.
Requirements
Your profile
- Digital native: you are comfortable with everything digital, tech, web, mobile
- 3+ years experience in a customer support or technical role
- 3+ years of experience working with APIs, debugging applications, checking logs and testing
- You identify problems and show initiative in finding simple solutions together with your team
- You are fluent (or C3+) in English
- You are a native speaker or fluent in Hindi
- You pay attention to detail and can structure your own day-to-day tasks
Bonus skills
- Programming experience
- Experience with WhatsApp Business API and/or META Developer Tools
- More languages are always welcome!
Benefits
Here’s an opportunity to shape a whole new industry in the conversational messaging business. You’ll be joining a team of experienced entrepreneurs running a bootstrapped company
- An innovative environment, where you will work with some of the best tech people on the planet
- Big opportunities to evolve and grow as part of the CS Academy
- Flexibility to chose your preferred location to work from, anywhere in the world (remote-only!)
- A competitive salary package in USD
India
