Job Skills:
Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
Recognize customer's problems that should be escalated to the next level for resolution following established protocols
Apply understanding and knowledge of information systems products and services to assist customers on technical matters
Performs other duties and tasks as assigned by the Team Lead
Job Qualifications:
1-3 years Customer Service and/or Technical Support experience
High School Diploma (or equivalent) and willingness to learn through on the job training
Experience using or supporting Microsoft Windows and PC hardware
Demonstrates strong verbal, written, and listening skills
Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics
Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction
