This is a remote position.
We are looking for a Technical Support Specialist to support a telehealth platform by assisting users with technical issues and ensuring smooth system performance for both patients and healthcare providers.
Requirements
Key Responsibilities
Provide technical support to users experiencing issues with the telehealth platformTroubleshoot login issues, connectivity problems, and general system errorsGuide users through platform features and functionalitiesEscalate complex technical issues to engineering teams when neededDocument issues, resolutions, and recurring problemsCollaborate with product and engineering teams to improve user experienceRequirements
Fluency in English (spoken and written) is requiredProven experience in technical support or IT helpdesk rolesStrong troubleshooting and analytical skillsAbility to explain technical concepts clearly to non-technical usersFamiliarity with web-based applications and basic system diagnosticsStrong attention to detail and problem-solving mindsetPreferred Qualifications
Experience in telehealth or healthcare technology environmentsBasic understanding of APIs, integrations, or system workflowsExperience with ticketing systems (Zendesk, Freshdesk, etc.)
Apricot Systematic is a control division of Scanner Services founded on philosophies centered around human communication and the role of computers as a medium for human interaction. The organization explores how computers serve as conduits for communication and human connection, believing that all technology—from abstract programs to practical banking software—fundamentally exists to facilitate human interaction. Rather than a traditional coherent organization, Apricot Systematic functions as a philosophical framework and platform for ideas, allowing people to understand, participate in, and benefit from their goals. The organization maintains diverse hardware platforms to test and support various projects across multiple computing environments.
