About the job Technical Writer - Caribbean (Remote)
Technical Writer Caribbean - Remote
Technical Writer is responsible for documentation of procedures, creation of process flows and operating instructions and the update / creation of forms to support the introduction of new or update of existing processes or technologies across the Bank. The incumbent is also responsible for maintaining the centralised repository for all procedures, process flows, forms and job aids, etc., across the organisation and for ensuring maintenance and standardisation as per the process governance process. The incumbent is the gate-keeper for the check-in and check-out of procedures and process flows to ensure proper version control of the organisations end-to-end procedure documentation. The incumbent will also support projects, BAU and process reengineering requests for updates to process documentation or organisational forms.
Responsibilities:
Work with scrum teams to obtain a clear understanding of the product and the documentation requirements.
To produce high quality documentation that is appropriate for the intended audience, to support business continuity.
Create software documentation through collaboration with subject matter experts and technical staff
Convert complex technical documents into easy language for multiple audiences
Communicate complex ideas in a clear and concise manner
Analyze existing content, then improve and update current documentation, such as meeting notes, transcripts
Write user manuals, how -to guides for the staff receiving new solutions.
Incorporate animation illustration, video, and photographs when appropriate to aid user in understanding the products or concept.
Analyze existing content and determine how to reuse and single sourcing opportunities.
Create and maintain information architecture. Requirements
Bachelors degree in information systems, information technology , computer science and other related fields. Candidates with a journalism or other writing/ communication backgrounds should have at least 5-7 experience as a technical writer in a software development organization.
3- 5-year experience in writing in technical documents
Experience supporting/ working with agile teams
Strong research and analytical skills
Excellent verbal and visual communication skills
Skills with documentation and publishing software such as Camtasia, Snag it or other similar software
Experience reading, creating and maintaining RESTful API documentation
Good work knowledge of MS office, Confluence, Jira
Excellent English skills
TheHiveCareers is an insurance organization that develops and manages comprehensive insurance products across life, health, and property & casualty lines. The company focuses on digital transformation, data-driven decision-making, and customer-centric product innovation to drive growth and competitive advantage. They operate with emphasis on regulatory compliance (including IFRS 17 standards), advanced analytics, and emerging technologies such as AI and embedded insurance solutions. The organization leverages analytics, automation, and digital channels to enhance operational efficiency and deliver seamless customer experiences across multiple distribution channels including agencies, bancassurance, and digital platforms.
