JOB OVERVIEW:
This position is responsible for receiving and handling high-volume telephone calls and live chats from customers contacting Henry Schein to place orders, inquire about products, and assist with related issues. This position suggests products to our customers to purchase and emphasizes promotional items. In addition, the Inbound Telesales Rep handles customer complaints, and coordinates with Customer Service on product returns, re-orders, and credit issues. This position consults with managers to obtain approval on overriding product pricing, and to review restrictions on product shortages.
KEY RESPONSIBILITIES:
Receives and handles telephone calls from customers calling to place orders, inquire about products, and assists with other related questions
Engages with customers and responds to inquiries via live chat
Suggests related products (cross-selling) or upgraded products (up-selling) to the customer to purchase.
Informs customers of promotional items and manufacturer's specials, utilizing consultative sales techniques.
Handles customer complaints, typically regarding pricing errors or items on back order.
Forwards elevated calls to management, including competitor price matching issues, which fall below guidelines.
Attends monthly team meetings and completes all compliance trainings.
Remains current in product knowledge, selling best practices, and industry trends.
Assists internal and external customers, navigate Henry Schein and find solutions to various problems.
Participates in special projects and performs other duties as required.
In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
SPECIFIC KNOWLEDGE & SKILLS:
Strong selling skills
Negotiation skills
Ability to answer a high volume of incoming calls
Ability to call out as needed
Able to learn applicable computer systems (AS-400, live chat platform, Salesforce, Siebel, Workday etc.)
Work independently with limited supervision
GENERAL SKILLS & COMPETENCIES:
Very good time management skills and the ability to prioritize work and meet deadlines
Very good attention to detail and accuracy
Customer service oriented and ability to work with complex issues
Ability to plan and arrange activities
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Establish productive working relationships at multiple levels within the organization
MINIMUM WORK EXPERIENCE:
Typically 2 or more years of related experience.
PREFERRED EDUCATION:
Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.
The posted range for this position is $38,993-$53,616, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.
Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
Fraud Alert
Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.
Please be advised that Henry Schein's official U.S. website is . Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.
No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.
Henry Schein One is a leading provider of online dental practice management software serving thousands of dental professionals globally. The company develops Dentally, a digital platform that shapes how millions of patients interact with their dental practices. Henry Schein One is focused on solving real-world problems in the dental industry through continuous innovation in product development. The company operates using the Shape Up methodology and leverages modern technology including TypeScript, Node.js, AWS, and Angular to build scalable solutions for both consumers and enterprises in the dental space.
