Descartes is a leading logistics and supply chain technology company seeking a Technical Account Manager to ensure mid-market customers achieve measurable value from MacroPoint and MyCarrierPortal. The role requires a combination of technical expertise and proactive relationship management to drive product adoption, operational improvements, and long-term customer retention.
Requirements
2+ years of experience in Account Management, Customer Success, Technical Support, or another client-facing role
Experience in SaaS, logistics, supply chain, or transportation technology environments is an asset
Ability to troubleshoot technical issues and guide customers toward effective solutions within SaaS platforms
Ability to translate technical product capabilities into clear business value for customers
Strong presentation and public speaking skills with confidence leading customer meetings, training sessions, and Quarterly Business Reviews
Ability to build trusted relationships with both technical users and business decision-makers
Collaboration with Sales, Product, Support, and Implementation teams to resolve issues and improve customer outcomes Benefits
Competitive compensation
Great benefits
Remote and flexible work hours
Opportunity to join a company on an awesome mission with a great existing team and trajectory
