Mission:
The Trade Operations Analyst will serve as a subject matter expert supporting both chargeback (CBK) and rebate (PBR) operations across U.S. pharmaceutical customers. This role is responsible for the accurate processing and reconciliation of chargebacks and rebate invoices, issue resolution, customer communication, documentation maintenance, and continuous improvement. The Analyst will also assist in QA, training, and cross-functional collaboration, while supporting new client onboarding and system enhancements.
Key Responsibilities:
Manage day-to-day processing, validation, and reconciliation of chargebacks and rebate claims in accordance with contract terms and pricing
Validate membership eligibility, effective dates, and contract alignment for chargeback submissions
Review and process rebate invoices including DSA, GPO admin fees, and indirect/direct agreements
Conduct detailed root cause analysis for chargeback discrepancies and rebate disputes
Work directly with wholesalers, GPOs, and internal teams (Finance, Contracting, Membership) to gather supporting data and resolve open items
Communicate with Finance Shared Services to reconcile open deductions or payment variances
Prepare and maintain documentation, trackers, and audit support across CBK and PBR functions
Participate in internal and customer-facing meetings to provide updates, resolve issues, and support performance discussions
Assist with peer reviews, QA checks, and documentation updates
Support UAT, new customer onboarding, and implementation of new products or pricing setups
Identify and recommend process improvements or automation opportunities
2-4 years of experience in pharmaceutical chargeback and/or rebate processing
Strong understanding of membership validation, contract pricing, GPO structures, and indirect/direct rebate frameworks
Hands-on experience with ICyte; Model N, SAP, or other pharma systems (preferred)
Proficient in Microsoft Excel (pivot tables, lookups, formulas)
Demonstrated ability to perform root cause analysis and resolve complex operational issues
Strong written and verbal communication skills for cross-functional and customer-facing interactions
Detail-oriented with excellent time management and organizational skills
Proactive team player with a commitment to quality and continuous improvement
Experience supporting testing and implementations for new clients or system enhancements What does IntegriChain have to offer?
Mission driven: Work with the purpose of helping to improve patients' lives!
Excellent and affordable medical benefits + non-medical perks including Student Loan Reimbursement, Flexible Paid Time Off and Paid Parental Leave
401(k) Plan with a Company Match to prepare for your future
Robust Learning & Development opportunities including over 700+ development courses free to all employees IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Our policy on visa sponsorship for US based positions: Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.
IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.
We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain" rel="nofollow ugc noopener noreferrer" target="_blank">IntegriChain and LinkedIn.
IntegriChain is a pharmaceutical operations company that specializes in chargeback and rebate processing services for U.S. pharmaceutical customers. The company serves as a critical partner in pharmaceutical trade operations, handling complex reconciliation, validation, and dispute resolution for chargebacks and rebate claims across wholesalers and group purchasing organizations (GPOs). IntegriChain's mission is driven by the purpose of helping to improve patients' lives through efficient pharmaceutical supply chain operations. The company supports both direct and indirect rebate frameworks, membership validation, contract pricing alignment, and system implementations for new clients in the pharmaceutical sector.
