What success looks like in this role:
Managed Services Leadership
Experience within large managed services organizations
Understanding of operational service delivery — not purely software development or application testing
Ability to discuss service lifecycle management end to end
Transition & Transformation Experience
Has transitioned services from an incumbent provider
Has introduced new operating models and implemented new capabilities during transition
Has participated in service modernization — not simply lifted and shifted
Has delivered measurable transformation (note: modern transitions almost always include a transformation component)
Transformation Outcomes
Resumes should highlight measurable business impact. Prioritize results achieved, not responsibilities listed:
Service quality improvements and standardization
Reduced defects, incidents, or operational failure rates
Automation implementation and AIOps adoption
AI-enabled service improvements
Customer experience improvements
Leadership Caliber
Experience leading leaders — not just managing teams
Track record building mature organizations and raising capability
Executive stakeholder management and executive presence
Involvement in client and sales engagements
You will be successful in this role if you have:
BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience
Master’s degree preferred
Benefits
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.
Video Interview
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Unisys is a global information technology services and solutions company that serves clients across multiple industries including financial services, healthcare, government, and enterprise sectors. The company provides a portfolio of services spanning cloud solutions, infrastructure management, digital transformation, and IT consulting. Unisys leverages emerging technologies including artificial intelligence and cloud services to help clients achieve their business objectives and drive innovation. The company maintains a Global Innovation Office that identifies and advances high-impact use cases across business units to deliver breakthrough results for clients.
