This is a part of NOC.
Key job responsibilities
Understand execution and daily production goals.
Review and update SOPs as required. At times assist with execution duties, training associates and verifying SOP compliance.
Handle incoming work requests within standard service level agreements (SLAs).
Provide direction utilizing independent judgment.
Conduct regular audits with associates for engagement and standard work adherence.
Assist in shift execution with shift managers.
Work a flexible schedule as business demands, including overnight, weekends and holidays.
Basic Qualifications
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
Preferred Qualifications
- Experience with Excel- Experience with mail writing
- Stake Holder management skills
- Experience with MS Word, MS Power Point
India
