Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Travel Consultant, ERM
Full time, Heredia, Costa Rica
The Travel Consultant, ERM is responsible for accurately and efficiently handling incoming contacts requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. You will provide exceptional service which exceeds client expectations and effectively manage and control all facets of travel arrangements, as requested by our clients.
As a Travel Consultant, ERM, you will
Search and confirm travel reservations for the customer
Have hands on involvement in crew movements, rotation, and disruption handling
Provide the customer with the required industry information, such as low fares, exchange costs, penalties, and visa information
Respond to the customer promptly and provide the customer with your undivided attention
Willingly offer assistance to team members within and across teams
Meet individual and team goals About you
Proven experience in ERM, marine, offshore, or crew travel environments
Hands‑on expertise managing crew movements, rotations, and disruption handling
Strong attention to detail with the ability to perform accurately under pressure
Comfortable working in a fast‑paced, 24/7 service environment
Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
Relevant skills in GDS Amadeus
Strong verbal and written communication skills in English
Demonstrated understanding of customer servicing excellence
Solid working knowledge of the travel industry, policies, procedures, and processes What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
https://www.bcdtravel.com/blog/
https://www.linkedin.com/company/bcd-travel/
https://www.instagram.com/bcdtravel/
https://www.facebook.com/bcdtravel/ You’ll be offered
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
BCD Travel is a global business travel management company that helps corporations travel smart and achieve more through digital experiences that simplify business travel. With 15,000+ dedicated team members servicing clients in 170+ countries, BCD Travel offers comprehensive solutions including air and rail ticketing, hotel contracting, meetings and events management, and global consultancy services. The company generated US$22.9 billion in sales in 2024 and focuses on driving program adoption, cost savings, and talent retention while shaping a sustainable future for business travel. BCD Travel also emphasizes community engagement and charitable activities across its global operations.
