PointClickCare empowers its employees to be the architects of a smarter healthcare future, leveraging AI as a catalyst for creativity and productivity. As a Customer Success Manager, you will manage and provide world-class partnerships to clients, ensuring they are optimizing the use and value of PointClickCare's solutions. With a focus on delivering customer outcomes, you will build, grow, and expand client relationships, leveraging product and industry knowledge to clearly communicate the company vision and meet customer goals.
Requirements
Experience in a Customer Success role managing a book of business in the healthcare SaaS space
Strong customer orientation focused on delivering customer outcomes
Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments
Proven track record of sustaining and growing relationships and delivering results
Excellent communication and presentation skills
Good analytical and problem-solving skills
Strong leadership ability and collaborative working style
Experience using a CRM tool (Salesforce and/or Gainsight) Benefits
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition
