As the Tier 1 Client Technical Representative, you will report to Experian Health. You will manage complex issues escalated from our teams related to the Patient Access Curator suite of products.
You'll have opportunity to:
Work with payers, trading partners, internal Experian Health technical teams, and our clients to resolve issues.
Troubleshoot issues related to the Patient Access Curator platform.
Troubleshoot complex payer issues.
Small to medium size project management and oversight.
Manage a large caseload of issues and questions escalated from Customer Support, and Relationship Management in Salesforce.
Work with clients through support cases, email, and telephone and meet with them to resolve issues.
Determine the severity and scope of issues, inquiries, and requests.
Manage and troubleshoot client and user payer configurations.
Bachelor's degree in business, healthcare management, or a related field is beneficial
2+ years experience in the healthcare IT industry
Experience with healthcare EDI transactions and ANSI X12 message structure (270/271)
Analytical with Experience providing detailed troubleshooting and resolutions to users
Flexibility to manage unforeseen situations outside of the agent's control.
Patience in handling repetitive customer support issues.
Prioritize and differentiate important tasks from urgent ones.
Build relationships: engage and establish trust/credibility with important partners across all levels of the customer organization
Experian support is a 24/7 365 responsibility. Flexibility is essential, as there may be a need for evening, overnight, and/or weekend availability
Benefits/Perks:
Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Experian is a global data and technology company that provides intelligent solutions for analyzing risks and opportunities across credit, authentication, and fraud prevention. Operating as a leading Datatech platform, Experian serves clients across manufacturing, technology, and financial services industries with advanced risk assessment and decision-making tools. The company also operates Employer Services offerings including verifications, unemployment services, tax services, and onboarding solutions. With approximately 22,000 employees across 32 countries, Experian leverages cutting-edge technology and innovation to help businesses maximize opportunities and individuals achieve their goals.
