Acolad is an international leader in language and content solutions, services, and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.
We are looking for a Team Lead to join our production team in the US. The ideal candidate will be responsible for managing a team of project managers and overseeing the entire life cycle of content service projects in a portfolio. They must ensure that customer expectations regarding turnaround time, quality, and price are met, while also optimizing profit margins. Additionally, the Team Lead will provide day-to-day training, mentoring, and capacity management for the project management team.
Requirements
Responsibilites:
- Responsible for service execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting.
- Responsible for direct reports, providing day-to-day training, proactive mentoring, and capacity management of the project managers.
- Responsible for customer order setup, quotes, and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation).
- Participate in revenue forecasting for team, with input coming from team members, sales and account management.
- Responsible for customer feedback, entry of CAPA's and completion of investigations.
- Owns collaboration with Resource Management, linguists, technical leads on resourcing and query management.
- Customer communication and ownership, as well as internal communication with direct reports and across departments.
- Collaborating with Account Management to define new processes and to strategize on process and tool optimization for customers.
- Responsible for margin optimization, including both internal and external costs, working with Resource Management as needed to support these efforts.
- Ensure linguistic material, such as Translation Memory, glossaries, and style guides are consistently updated and delivered per SLA's.
- Participate in the pre-sales activities and prepare supporting documentation.
- Participate in quality audits, recognize opportunities for improvement and implement the changes as needed.
- Working with Program and Account Manager to onboard new clients.
Bachelor’s Degree in Translation or other degree or equivalent work experience
5-7 years of practical experience in project management, especially in coordinating language service projects.
2-3 years managing people in the localization industry.
Extensive experience in customer interactions.
Excellent Analytical Skills
IT Knowledge of MS Office & CAT Tools
Benefits
Acolad offers a comprehensive benefits package. New employees are eligible to receive benefits on the first day of the month after their start date. Highlights of the program include:
✨Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options.
✨Many other voluntary options to choose from: Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance.
✨401(k) plan with 50% match on 12% employee contribution - providing an employer contribution of up to 6%.
In addition to the benefits package, Acolad also offers the following time off:
✨Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure.
✨Nine paid holidays per year.
Salary base range for this position is between $65K to $75K, dependent upon experience and physical location. This position is eligible for variable compensation in addition to the base salary.
This opportunity will close May 15, 2024
United States
