Founded in 2014, and with a total funding currently at $220 million; League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League’s platform to deliver high-engagement, personalized healthcare experiences consumers love. Millions of people use solutions powered by League to access, navigate and pay for care.
Position Summary
League is hiring a UX researcher to support strategic research initiatives and research operations. You will partner with the product team to conduct user research, analyze data, and identify user needs.
You will be responsible for developing and conducting research studies, analyzing data, and reporting on findings. You will also help to create and maintain the user research plan.
What you will do
- Coach team members (designers, product managers, etc.) through their research projects in our democratized research practice
- Improve and maintain our research repository
- Create and execute strategic user research projects (craft a research plan, gather requirements, analyze data, ideate, and test) as needed
- Contribute to a research playbook, educational materials, and processes that enable our product teams to research effectively
- Demonstrate and evangelize the impact of well-conducted, actionable research throughout the organization
- Collaborate with the research, product, data, design, and marketing teams to inform new product capabilities and solutions
- Identify key user needs and problems
- Create and communicate research reports and presentations
- Partner with the product team to ensure user needs are met in product development
- Stay up-to-date on the latest UX research trends and best practices
What you bring
- Experience coaching others in research projects from concept through execution
- A broad toolset of qualitative and quantitative research techniques for all types of user research, from exploratory/problem space through usability testing
- A portfolio of experience that demonstrates your process and highlights your skill and success in conducting user research projects
- Enthusiasm for working collaboratively with researchers and non-researchers alike
Security-Related Responsibilities
- Compliance with Information Security Policies
- Compliance with League’s secure coding practice
- Responsibility and accountability for executing League's policies and procedures
- Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
CANADA APPLICANTS ONLY: The Canada-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all Canadian locations. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.iter can share more about the specific salary range for your location during the hiring process.
Compensation range for Canada applicants only$65,000—$75,000 CADOur employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at [email protected].
Our Application Process:Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps
- You should receive a confirmation email after submitting your application.
- A recruiter (not a computer) reviews all applications at League.
- If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
- The final step is an offer, which we hope you will accept!
- Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.
- Learn about our platform, leadership team and partners
- Highmark Health, Google Cloud, League: new digital front door to seamless care
- Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors
- League raises $95 million USD in Series C to build world’s leading healthcare CX platform
- Forbes x League: The Platformization Of Healthcare Is Here
- Fast Company x League: If we want better innovations in healthtech, we need more competition
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