The User Experience Researcher is responsible for leading projects under senior oversight, guiding and supporting junior roles, and building relationships with clients. Below is a list of primary responsibilities for this position. Additional responsibilities may include those which typically fall under the role of UX Associate or on an as-needed basis. The employee must be able to exercise discretion and independent judgment on matters of significance to KLI. Those areas are outlined below.
This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.
May be required to occasionally work irregular hours, nights and weekends as required.
General Accountabilities:
Project Related Tasks (85%+):
As a User Experience Researcher you are expected to:
Lead projects under senior oversight
Guide and support junior roles
Build relationships with clients
Create/Co-Create Case Studies after each project
Exercise discretion and independent judgment on matters of significance to KLI, including but not limited to:
Identifying and selecting 3rd party vendors
Identifying and selecting participants
Creating drafts of study materials
In this role you will work on these skills:
Honing study design skills, including mix methods
Leading small and mid-impact projects ($10-50k value) end-to-end in all of its tasks
Collaborating with junior researchers in supporting role
Refining skill set and growing exposure to various methodologies
From a UX tooling perspective, you should be able to:
Use a wide range of tools both quantitative (Optimal Sort,UserZoom, Quatrics, SurveyMonkey, etc.) and qualitative (Validately, iMotions, dScout, Experience Fellow, etc.)
Master at least one complex tool (i.e. iMotions, Tobii) or one advanced methodology (Driver Distraction, CJMs, Co-creations, Card Sort, ZMET, etc)
Thought Leadership (~5-10%):
Complete quarterly rocks on time
Submit a minimum of one blog article per quarter (min 4/year)
Attend and participate in Key Lime or Usability related events when asked
Sales Support (~5%)
Research the profile
Put together sales and marketing materials
Ability to contribute to proposal research
Ability to be part of sales meetings with prospects and answer research specific questions regarding usability test methods
Job Qualifications
Minimum Education: Bachelor's Degree in a related field
Minimum Experience: 2 Years in User Experience role
Preferred Education: Master's Degree, preferred fields of education: Statistics, Human Factors, HCI, Industrial Engineering, Anthropology, Social Psychology, Marketing (Research) or MBA.
Preferred Experience: 3 Years in UX role, or equivalent combination of education and related experience.
About Our People
The secret to our success is our people. We are a minority woman-owned company that values the diversity of skills, experiences, and heritage of our team members and knows that our differences are just as important as our similarities. We hand-select people who have a can-do attitude, and our team members are smart, adaptable, and curious.
We offer a remote and flexible work environment, and benefits are in line with top companies - health, dental, vision, disability and life insurance, 401k, PTO, FSAs, and fun company events, as we want to attract only the best. We are looking forward to meeting you!
About Key Lime Interactive
Key Lime Interactive (KLI) is a Customer Experience and User Experience research, strategy, and design services agency focused on helping companies take a human-first approach to build better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help our growing list of Fortune 500 clients understand and effectively engage their customers. Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. Our experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.
KLI Core Values
See the Puzzle
Dynamic
Open and receptive
Do the right thing
Put a Ribbon on It
United States
