We are seeking a highly organized and detail-oriented Operations & Compliance Assistant to support vendor management and social media compliance programs.This is a task-based execution role focused on collecting, organizing, and preparing data and reports across multiple systems.The role is designed to remove administrative and operational workload from leadership, allowing them to focus on program management, interpretation, and decision-making.Key Responsibilities
Vendor Management (Approx. 60%)- Assist with vendor due diligence processes within Ncontracts
Organize and maintain vendor profiles and supporting documentation
Bring legacy vendor profiles (147+) up to current standards
Track completion status and maintain clean, structured records
Prepare standardized reports based on vendor data Social Media Compliance (Approx. 15%)- Review Comergence reports for assigned loan officers
Organize findings and prepare reports for review
Ensure reports are ready for internal review by mid-week (Wednesday target)
Format and prepare communications for loan officers and marketing teams Operations & Coordination (Approx. 25%)- Track and monitor offshore team activity and progress
Assist in coordinating communication across teams
Support implementation of standardized processes through documentation and reporting
Maintain trackers and task lists (Excel-based)
Provide daily updates and assist with prioritization planning Systems & Tools- Ncontracts
Comergence
Encompass
Microsoft Office Suite (Excel, Word, Outlook, Teams, PowerPoint)
PDF-based reporting Work Style & Expectations- Execution-focused role (not responsible for analysis or decision-making)
Moderate accuracy required — work should be reliable and not require rework
Ability to balance speed and attention to detail depending on task
Strong adherence to processes and structured workflows
Comfortable working with evolving priorities and processes Communication & Workflow- Daily communication with manager (via Teams/Outlook)
Ability to coordinate with offshore teams as needed
Provide end-of-day updates and assist in setting next-day priorities
Work within a structured weekly cadence (e.g., social media compliance reporting deadlines) Skills, Knowledge and Expertise
Strong written and verbal English communication skills
Ability to work full-time, aligned to 9:00 AM – 6:00 PM CST
High level of organization and process discipline
Comfortable working across multiple systems and managing data Preferred Qualifications (Nice-to-Haves)- Experience in mortgage, banking, or financial services
Exposure to compliance or vendor management processes
Experience with reporting and documentation workflows
Familiarity with tools like Ncontracts, Comergence, or Encompass Benefits
Above market salary
HMO on Day 1 for principal and two dependents
Government-mandated benefits
Performance-based Incentives
Quarterly Company Events
In-depth training for career growth
Great Company Culture and HR experience
1,000 PHP De Minimis
Equipment and software provided
NightOwl Consulting operates in the financial services and compliance sector, providing vendor management and social media compliance solutions for financial institutions, particularly those in the mortgage and banking industry. The company manages vendor due diligence processes, maintains compliance standards, and coordinates operational workflows across multiple client systems and teams. They utilize proprietary tools and platforms like Ncontracts and Comergence to streamline vendor profiles, compliance reporting, and regulatory oversight. The firm works with both onshore and offshore teams to deliver structured, process-driven operational support that allows leadership to focus on strategic decision-making.
