Schedule: Thursday to Sunday, 9:00 AM – 6:00 PM PST (9 hrs)
Setup: Remote
Job Overview
We are seeking a highly organized and detail-oriented Vendor Operations Coordinator to support the management and performance of a large network of independent contractors and vendors. This role focuses on vendor performance monitoring, quality assurance, compliance, and operational support to ensure high service delivery and customer satisfaction.
The ideal candidate has experience managing contractors, vendors, service providers, or remote teams, and possesses strong communication, documentation, and problem-solving skills.
Key Responsibilities
Monitor vendor performance, attendance, reliability, and compliance with company policies and SOPs
Issue first-level notices and corrective actions for performance or policy violations
Investigate customer-reported service issues and document verified quality failures
Gather and review supporting information related to customer claims and vendor concerns
Maintain accurate vendor records, performance documentation, and compliance logs
Use internal vendor management systems to track performance metrics and activity
Support vendor onboarding, activation, and ramp-up processes
Collaborate with internal teams to improve vendor retention and operational efficiency
Identify performance trends and recommend process improvements
Ensure consistent application of policies and procedures Qualifications
Previous experience in Vendor Management, Contractor Management, Operations Coordination, Quality Assurance, or similar roles
Strong documentation and investigative skills
Experience using CRM systems, vendor management tools, or performance tracking platforms
Excellent written and verbal communication skills
Ability to handle performance discussions professionally and objectively
Strong attention to detail and organizational skills
Ability to work independently while following established SOPs
Experience handling customer complaints, claims, or service issues is an advantage
